A fantastic lodge sleeping 8 with hot tub, just a short walk from Roadford Lake

Hi Gary, Thank you so much for your review. We're pleased to hear that you enjoyed a lovely family weekend away at Roadford Lakes! We look forward to seeing you all again soon. Best wishes, James

Hi Steve, We’re absolutely thrilled to hear that you found our lodges amazing and well-equipped with everything you needed for a comfortable stay. The serene setting by the wooded lake is one of our favourite features, and we’re glad it contributed positively to your experience. It’s also wonderful to know that the café provided a pleasant dining experience. We strive to create a welcoming atmosphere where our guests can relax and enjoy the natural beauty of the surroundings. Thank you for choosing to stay with us and for taking the time to leave such a positive review. We hope to welcome you back soon for another delightful visit. Best wishes, The Luxury Coastal Team

Hi Kerry, Thank you for leaving a review on your recent stay at Iris Lodge. We are so pleased to hear the accommodation was everything you needed and you had a wonderful stay! The surroundings really are beautiful at Roadford Lake! We do hope to welcome you to stay with us again in the future. Best Wishes, The Luxury Coastal Team

Thank you very much for taking the time to review your stay. We were sorry to hear your feedback and take concerns of this nature very seriously. We'd like to clarify that our intention was never to suggest that anyone in your party was at fault. We asked a few questions simply to help us understand all possible factors and gather as much information as possible while investigating your concerns. We have requested the maintenance record from the team responsible for servicing the hot tub and are currently waiting for this to be sent to us. Once received, we will review it and share it with you. We're also sorry to hear about the difficulties you experienced with the EV chargers. Unfortunately, we weren't aware there was an issue with the QR code during your stay. Had we known at the time, we would have been able to arrange assistance through our local support team, who are available to help guests with issues that arise during their holiday. We appreciate that this doesn't change your experience, but we would have welcomed the opportunity to assist while you were at the property and potentially resolve some of these issues during your stay. We will of course keep in touch with you until we have satisfactorily resolved your complaint. Best wishes, The Luxury Coastal Team

Hi Christopher, Thank you for taking the time to leave a review on your recent stay with us. We are so delighted to hear you all had a fabulous week stay in Iris Lodge and we do hope to welcome you to stay with us again in the future. Best wishes, The Luxury Coastal Team

Hi Warren, thank you for taking the time to leave a review, we are so pleased to hear you had a lovely stay and enjoyed the hot tub. We do not advertise the lodge as having an enclosed garden, however there is an enclosed dog exercise area down by the lake. We hope to welcome you back to one of our properties again one day. Best wishes, The Luxury Coastal Team

Hi Lenisha, Thankyou for taking time to leave a review. We hope you had a lovely birthday and are glad you found Iris Lodge the perfect place to celebrate. Best Wishes, The Luxury Coastal Team.

Hi Abbi, Thank you for taking the time to leave a review, so glad to hear that you and your family enjoyed such an amazing present for Christmas. It is good to hear that you found the property to be in a beautiful and quiet location and enjoyed how modern and accessible the lodge was. We hope to welcome you back in the future! Best wishes, The Luxury Coastal Team