TREVISPAGNA CHARME APARTEMENT ROME METRO BARBERINI SPAIN

Thank you very much for your detailed review and for choosing to stay with us. We are delighted that you enjoyed our central location, the comfortable beds, the air conditioning in each bedroom, and the airport transfer service. We also appreciate your constructive feedback. We are constantly working to improve the guest experience and will review the check-in instructions to make them even clearer. We will also inspect the apartment again to ensure our cleaning standards remain high. Regarding the coffee maker, the apartment is equipped with a traditional Italian espresso maker, as indicated in the listing. The sofa bed is intended as an additional sleeping option, but we appreciate your comments and will take them into consideration for future improvements. Thank you once again for your valuable feedback. We are especially pleased to read that you would stay with us again, and we look forward to welcoming you back to Rome in the future. Warm regards

Dear Guest, Thank you for sharing your experience and for appreciating the apartment’s central location and the efficiency of the check-in process. We are sorry to read some of the issues you mentioned, however we would like to clarify a few points. The problem with the drain pipe was not present prior to your stay; it was only identified after your arrival, which leads us to believe it may have occurred during your stay. Regarding the beds, we would like to specify that they are equipped with memory foam mattresses and orthopedic bed bases, chosen to provide a good level of comfort for most guests. Additionally, all amenities and features of the apartment are clearly listed in the advertisement, allowing guests to have transparent expectations before booking. As this is an apartment and not a hotel, only initial essential supplies are provided; ongoing personal items such as toilet paper or hygiene products are to be purchased independently during the stay. As for waste disposal, instructions are provided in accordance with local regulations, and we are always available to assist guests with any clarification. We remain committed to continuously improving our service and we take all constructive feedback into consideration. Kind regards