Houseloft The Viewpoint Athens

Thank you for taking the time to share your feedback. We're sorry to hear that your stay did not meet your expectations. We sincerely apologize for the inconvenience caused by the washing machine. As soon as you informed us, we arranged for a technician to visit. Unfortunately, the required replacement part was not immediately available, so the repair could not be completed before your departure. We understand how inconvenient this was, especially when traveling with children. Regarding the trash bags, they were delivered as soon as possible after your request. We also appreciate your comments and we will review these points with our maintenance team to ensure they are addressed. We would also like to clarify that the apartment is equipped with an electronic keyless access system, as described in the listing. However, if guests experience any difficulty using the system, we provide physical keys as an alternative to ensure they can access the apartment without interruption. We appreciate your feedback, as it helps us identify areas where we can improve, and we wish you all the best in your future travels.