Rating Details:
The property manager was somewhat unhelpful.
The vacation rental was somewhat dirty.
I was happy with the location.
I was very dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
We rented through Marriott Homes & Villas expecting Marriott quality. Unfortunately, it was not. It began with scratchy 200 thread count sheets, no bath mats, wobbly table & chairs, and included an ant infestation. In addition, the pictures of the house (including the one that accompanies this request for a review) show two pool lounge chairs. These were not at the home when we were there. I called Casiola and asked for chairs (as this was a major reason I booked this house during COVID) and told there was nothing they could do. *Ants in bathroom.*Dead **** roaches (2) on floor of bathroom*Shower head only had about 30/55ish jets working at very low pressure*AC was inconsistent; comfortable to hot very quickly*Pool/hot tub heat. Non existent until monday afternoon. Through the rest if the week, pool got progressively hotter, to the point that on friday it was way too warm. The pool was 94. That temp was recorded early morning and after several storms. Hot tub temperatures should be 95 degrees +.*Pool nor hot tub was cleaned before our check in; dirt on pool and tub floor. Water was not clear, needing chemical check. Magically the dirt disappeared Wednesday, and both the pool and hot tub had been treated---the water was clearer. *4 Hot tub jets--1 was functional, 2 were barely spurting bubbles, and 1 was essentially non- functional.*Living room couch was well past its life of usefulness, very poor condition.*Lack of lounge chairs poolside.*The fridge froze items. And the freezer was just freezing. *Icemaker did not keep up with demands, even though I was the only person who utilized drinks with ice-- say this to mean I like as much as possible with my beverage instead of normal amount of ice.*Dining table is unstable. At least one of the chairs has a very loose leg which needs repair.*Tiled floors throughout bathrooms and entry fr