No comparta el jacuzzi! ¡Consigue tu propia tina caliente en Ski Silverthorne Lodge!

I am not a manager, but the owner of this property. This issue that the guest is referring to that needed to be resolved is the fact that the neighbors complained that they were smoking inside the townhome at 11pm at night. The 4-star review is retaliatory in such that the guest didn't want to be found out that they were smokin inside the townhome. We don't allow smoking inside the townhome as it is uncourteous to future guests who visit the property. It doesn't take a huge effort to simply step outside and enjoy a smoke instead of smoking inside the unit. I had to clean the unit to remove smoke smells after this guest visited the property.

I had the ignitor replaced and the boiler serviced. There are not issues with the hot water at this time. As far as air conditioning goes, no rentals up there have air conditioning. It rarely gets above 70 in the hottest part of the day. At night it is in the 40s. All you have to do it crack the windows and the cold mountain breeze comes in. In no time at all you have to shut the windows because it gets too cold.

Well Rohini, I'm sorry that mountain style furnishings aren't your flavor. All of our bedspreads are clearly depicted in our pictures so if you didn't like them all you had to do is not chose this property. With regard to the dishwasher, we checked it, and it is working fine.

No homes in this area have air conditioning. It rarely gets above the mid-70s, and at night the temperature falls to the 30s and 40s. The description of this property clearly states that it does not have A/C - no homes up there have A/C. This home and all homes in this area are located in a bustling and populated area where traffic noises are commonplace. Information such as garage code, where to put trash, hot tub info, gas grill info, what to do with linens, were all communicated in the rental agreement which was signed by the guest. With regard to the quality of glasses - If you look at the furnishings of this townhome you'll see that it has a rustic mountain theme. We do not have fine chinaware and/or delicate glassware. People come here to snow ski, hike, and explore. When glasses get dropped they shatter and leave glass shards all over the floor. This can get into someone's foot and ruin their vacation. When you visit my place the majority of my glassware will be plastic - a decision we made long ago so that our guests' feet are protected.