Dove Cottage, Homeleigh Granja

We are delighted you enjoyed your stay, and look forward to welcoming you back on a future occasion.

We are delighted you enjoyed your stay with us, and look forward to welcoming you back in the future.

We are delighted that you enjoyed your holiday with us, and look forward to welcoming you back soon.

Thank you for your comments on our cottages. I would like to clarify some of your comments both for your assurance and for other potential visitors that might read your review. Unfortunately, I am not always available, which is why I mentioned on your arrival that my daughter lived across the yard and was there to help. I am sorry that you did not find me chatty, but hope you agree that I dealt efficiently and rapidly with every issue you raised. This included providing further toilet rolls, replacing batteries in the iPod docking station, helping you turn on the TV and replacing a glass. It is disappointing that you did not raise your other issues with me on the occasions I came at your request. There is a range of eight mostly new pillows in the cottage, but I could always provide more for the two of you. I could have shown you where the saucepans (a matched set of four, plus a further frying pan) are kept in the cupboard under the sink. I could have changed the bulbs in the bedroom and replaced the lamp you broke. The washing machines are standard domestic machines, but I could have explained how to use them. With regard to your other concerns. Safety - PAT testing is recommended every two years, and no equipment was out of date. There are seven lights in the downstairs area including a mobile standard lamp. It would be difficult to add more lights. I will look at putting a grab rail in the bathroom. Comfort –most people position the side table between the two sofas for ease of use. Further tables would clutter the space. Equipment – the cooker was due for replacing and now has been. A previous visitor had broken the basin; I managed to get the new basin in but not grouted. I should have explained this to you on your arrival. Cleanliness – the duvet is badly coffee stained and has been replaced, as has the shower mat. The curtains will have their annual wash during the closed season. The laundry filters are cleaned on a regular basis. Autumn gales create havoc to Cornish gardens and I agree ours did not look their best during your stay. Departure – I request that people strip the beds as frequently I have found personal possessions left in bedding. It is a request not an order. I am sorry that you were so disappointed with your stay with us. I hope that it has not disillusioned you about staying in self-catering cottages, which are inevitably different to hotels, and that you will enjoy your next self-catering holiday more than you have this one.

It was a delight to have you stay with us and I am so pleased that you enjoyed your stay here in Cornwall. For clarity for our English visitors the bedrooms are on the first floor! (As ever the Brits and Americans are divided by a common language.) Best wishes, Philip