El estudio ~ Coromandel Apartments

Thank you for your feedback, and I sincerely apologise for the lack of communication during your stay. I received a notification advising I had missed a call and that a voicemail had been left, however it did not provide a number to return the call. I listened to the message but unfortunately couldn't hear the details clearly. When I tried to listen again later, the message was no longer available. At the time I thought it may have been someone enquiring about a booking, but I should have reached out to our current guests to check if the call had come from one of them. I genuinely apologise for not doing so. Regarding the keys, we had recently brought the spare keys back to our office after having issues with guests accidentally taking them home. Our check-in instructions should have been updated to reflect this, and we apologise. We also saw your note regarding the TV remote. Our cleaner later found it quite far underneath the couch. We are very sorry, as this should have been found during the exit clean prior to your arrival. We completely understand your disappointment and agree that you should have received a response. We sincerely apologise and appreciate you bringing these issues to our attention.

Thank you for your lovely review and for returning to our accommodation. All the best, Rhonda

Thank you Ian, great to be able to host you and your family again :)

Thanks Lillian - so glad you enjoyed your stay and welcome back anytime soon :)

Thanks Deidre - so glad you enjoyed your return visit to The Studio and hope to see you again sometime soon :)

Thanks Andrea - glad you enjoyed your stay. :)

Thanks Bruce and family - we hope to see you again sometime soon :)