away on holiday

These guests arrived at 11,30pm they were loud and sounded intoxicated. Then they sent multiple messages to my phone until midnight saying WE WANT MOVIE TIME NOW WHERE IS THE THEATRE. Then i got up to see what all the noise was and they were standing outside with the door open and the inside lights on letting the insects fly in and then text. THERE ARE MOSQUITOS IN HERE WE ARE NOT HAPPY. then text there is dust on a lamp and on the bed base. they sent multiple photos of very minor dust. then they opened the wardrobe and done a close up photo of some dust in the corner. The next morning i text them and said this is not a movie theatre its a sound healing theatre and you can book it during the day . The demanded i send a cleaner, new sheets and towels and a box of tissues immediately. I said those sheets and towels were just washed and dried that morning. They said there is some lint on them. Then they text give us the stay for free and we will do the cleaning. At this point I contacted vrbo immediately as i feel they were pulling a scam to get a free stay. The person i spoke to at the help section made notes of this and said do not offer them a free stay. The people left the next day leaving rubbish and wine bottles and left the air conditioning on and something disgusting in the toilet. They asked for a refund , i said. The computer says No !