Peaceful getaway by the ocean in the privacy of trees

Unfortunately when running an Airbnb a dryer having a problem or a broken chain on a toilet that requires guests to just lift it while a repair man comes to fix in a rural area, is a pretty normal thing for running an airbnb. Absolutely no plumbing issue-just a broken chain and it was fixed within 2 days of the problem, along with the dryer. Tis unfortunate you got stiff towels—this is completely out of my control and completely normal events for excess use of a vacation rental. Hopefully you were able to enjoy your holiday minus air dried towels.

I love how the guest makes a review but dramatically fails to take accountability or ownership for the things they did that caused the problems for my property. This is my only negative review. My rental is doing really well. Airbnb originally was meant for owners renting parts of their property while living there… it’s now changing to full blown hotel accommodations ?. This person here complaining actually booked the wrong kind of place— my property is meant for families and groups of people. It’s too big for 2 ppl wanting an intimate hot tub stay only— you didn’t spent the right amount of time looking for a more appropriate accommodation for you and your partner . He calls me pretending to be in a rush stating he’s arriving early and asked to check in a full day early, asking if it can be free. My cleaner and caretaker do their jobs the mornings before a check in. I get the call around 8pm asking for an early check in for free. My Airbnb is doing so well I’m in the middle of a move where I’m moving off the property to manage off the site. There are other rentals going on with other guests. I accommodate the request and rush around to get it ready a full day early asking if he could just pick up a pack of toilet paper and leave in the laundry room where I can access it, as the laundry room locks off from the rest of the house and I can then get the toilet paper for the other guests. But this self absorbed guest doesn’t listen to any instructions. They also received a free night stay plus an additional discount when booking, amounting to $800+ worth of discounts. Yep- my cats were in the garage. I slept on the couch in the garage the first night (and told them this) and left super early in the morning for the first leg of my move, and let these ppl check in early in the house. When putting the dishes away from dishwasher I though clean and half way thru realized dirty and put back, I guess I missed a few dishes in putting back in dishwasher to put on…. Im not the cleaner. Next time-don’t call in a rush saying your coming early!! And then complain later to try to get money back after an enormous discount! I was gone doing my move and came back a few days later and I fed my cats in the garage, and collected the propane tanks and let the cats out while I went to get them filled. The property is large— a few cats on the property for 20minutes is okay- lots of happy guests over kittens this summer. The only reason we have cats… is because an Airbnb guest decided to leave a pregnant cat in my garage… now we have 4 cats that were quietly in the garage with me checking on them while doing my move. The other guests wanted toilet paper…. Oh look Noah failed to follow the instructions…. Not in the laundry room…. Not cat feces, just dirt from my shoe from collecting propane tanks on 3 rentals happening on a large rural property. Absolutely nowhere were the cats an issue- they were quietly In the garage and I was moving to my new location to allow my business here to continue growing. The guests asked for more chemicals in the hot tub— now the guests are complaining about everything as they then tried to get money back after all the scamming of me and my property they did and attempted. Absolutely no awareness or acknowledgement regarding their “rush to get to the property” for their free night… how that impacted my cleaners, caretaker (hot tub) and now this complaint… had they just arrived when they were scheduled we wouldn’t have had any issues with a dirty dish or the hot tub. The issue is…. This person has loose boundaries and his partner has rigid boundaries and on camera they were even arguing when both have different boundaries with ppl. She’s now upset he’s chumming it up with me, because she wanted a more intimate stay than a full house with empty bedrooms and other rentals and management happening— like a cabin in a forest maybe? That would have been a smarter booking. Now he’s blaming the Airbnb when it’s really his issue with himself, that his GF was mad at. He failed to properly do the work to find the right accommodation for his type of stay with loose boundaries -now blames the property and tries to get money back by doing so. I’m allowed to enter the garage— that is where the supplies and tools for the property are and the fact that you expect the owner of the property to not be able to manage and conduct the duties of the property even is messed up. The garage is locked off from the house along with the laundry room. It’s amazing you can request things but when there were instructions attached such as leaving the toilet paper in the laundry room and locking the room off from the house…how the simply instructions in return for a free night is not complied with. Me doing my jobs to manage the property…. Somehow is now being complained about? When this is a rural property, with multiple rentals. This person booked the wrong type of accommodation for their plans- end of story.