2/10 Horrible
Michelle E.
5 de ene de 2026
Aspectos positivos: Comunicación y ubicación
Aspectos negativos: Limpieza y llegada
We were not allowed into the property until 30 minutes after the scheduled check-in time, and when we were finally permitted inside, the maids were still cleaning because the house was in very poor condition.The home was not prepared for our group of 13, despite the company knowing our party size in advance. There were only 5 towels provided, and we had to call to request additional ones.The property itself was unsafe and poorly maintained. Multiple floorboards were coming loose with nails sticking up, creating a serious safety hazard. We attempted to secure them ourselves. The silverware drawer fell off when opened, and the patio table was broken and unsafe. Even after reporting it, the table was left in place.The floor plan and bed configuration were misrepresented. The listing advertised two queen beds, but there were two twin beds instead. Additionally, the pull-out couch was not usable, which resulted in four children sleeping on the floor during our stay.Due to the number of issues, the company issued a partial refund on day two, which we appreciated. However, further problems continued. Beginning on day two, when everyone began showering, the water was ice cold. The maintenance worker confirmed that one of the water heaters was broken, meaning only the first two people each day received hot water. The rest of our group had freezing showers for the remainder of the trip.Overall, this experience was extremely disappointing, unsafe, and not what was advertised.
Michelle E.
Se alojó 4 noches en diciembre de 2025
