Verificado
4/10 Mediocre
Joanna H.
15 de oct de 2023
Aspectos positivos: Ubicación
Aspectos negativos: Limpieza, llegada, comunicación y precisión del anuncio
Good house but disappointed by host
The house itself was nice and the area is good.
We had a lot of problems with the host's organisation and communication. The host cancelled our booking initially. They said this was an accident - it meant we lost our vrbo insurance money and lost money in the transaction.
I re-booked it. A couple hours after paying, the host told us we hadn't booked the property. The host later said this was another mistake and we had in fact booked (this was quite stressful).
The week before we arrived, we were informed there would be an extra cash in hand charge of 25 euros per bedroom for bedding.
The day of arrival, the host was not good at communication and the last message we had agreed a time of arrival on was 15:30, however the host arrived 2 hours late.
The host only started cleaning the pool after our arrival, and throughout our whole stay, the pool remained very murky. I messaged the host to ask if it was ok to use and they said it was fine but it was visibly dirty. On check out, the host got angry at us for not checking with them how to clean the pool again.
The host arrived before the agreed check out time.
Though we had cleaned and tidied the property, she was very angry that we had put plates away in the wrong cupboards. She was angry that the dishwasher was not emptied, despite leaving a written instruction to empty it before leaving. She insisted on walking round each room together.
Very bad host experience and unlikely to use vrbo again due to this.
Joanna H.
Se alojó 4 noches en septiembre de 2023
