View of Downtown Houston blocks from midtown, MM ballpark & Toyota Center

Jeffrey was an excellent guest. Friendly, easy to communicate with, and left the place absolutely spotless. They even did the laundry. I highly recommend Jeffrey to all hosts.

I'm so sorry that a lack of communication on my part had a negative effect on your trip. I should have remembered to communicate what to do if something goes wrong since property gates do malfunction at times. Out of 172 stays, this was the 2nd time the code malfunctioned. Moving forward I now tell all guests that in the rare event the gate doesn't open when the code is entered that they should still enter the garage when the gate opens for other guests. Guests are allowed to follow other guests entering the property through one of the three entrance gates which are located side by side. The parking garage has over 500 parking spaces, and guests come and go at all times. The approximate wait time is 60 to 90 seconds - two to four minutes between 3am and 6am. I also now tell all guests about the free parking around the perimeter of the building located under the parking signs. This parking is monitored and actually closer to the unit. If guests are walking, to avoid the heat, the electronic key to the apartment opens all the walk in exterior doors. There is one next to the garage door entrances and two on each side of the property. While showing you the amenities ( Starbucks coffee bar, gym, museum, lounge area, computer room and business center) I emphasised the main entrance as the Uber and food delivery pick up point and neglected to mention it will still work as an entrance even if there isn't an Uber or food delivery. I also apologize for neglecting to tell you which bathroom cabinet I keep the shampoo, lotion and body wash.. While cleaning, I clear all surfaces, disinfect the outside of each bottle and store it in the hanging cabinet. It was incredibly rude of me to leave extra bedsheets unfolded on top of the dryer not thinking someone could pass by, open the laundry closet door and assume the clean sheets were actually dirty laundry. Please show some mercy as I appear to have a genetic defect rendering me incapable of folding a fitted bedsheet, so I just left them on the dyer. I enjoyed meeting you both and enjoyed chatting while helping you unload the merchandise from your vehicle and moving it into the apartment. I appreciate y'all leaving my place so clean and being so respectful. Again if you have any questions you have my number. I live 5 blocks from where you were staying and I'm usually always available.