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Karen's Cozy Cottage - Close to downtown Gatlinburg!

Galería de imágenes de Karen's Cozy Cottage - Close to downtown Gatlinburg!

Zona de estar
Sala de juegos
Habitación
Bañera de hidromasaje al aire libre
Exterior

Comentarios

6,2 de 10
2 habitaciones2 baños6 huéspedes

Servicios populares

  • Bañera de hidromasaje en las instalaciones
  • Aparcamiento en las instalaciones disponible
  • Se admiten mascotas
  • Cocina
  • Lavadora
  • Aire acondicionado

Echa un vistazo a la zona

Ver en el mapa
Gatlinburg, TN
  • Place, Historic Ogle Log Cabin
    ‪A 9 min a pie‬
  • Place, Parque de aventuras Anakeesta
    ‪A 10 min a pie‬
  • Place, Ripley's Aquarium of the Smokies
    ‪A 12 min a pie‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪A 70 min en coche‬

Habitaciones y camas

2 habitaciones (capacidad para 6 personas)

Habitación 1

1 cama de matrimonio

Habitación 2

1 cama de matrimonio

2 baños

Baño 1

Bañera o ducha · WC

Baño 2

Bañera o ducha · WC

Otros espacios

Porche o patio
Porche o patio hawaiano
Cocina
Comedor

Acerca de este alojamiento

Karen's Cozy Cottage - Close to downtown Gatlinburg!

Ready for a relaxing retreat in Gatlinburg? Head to Karen's Cozy Cottage for peaceful days with mountain and wooded views, soaks in the outdoor hot tub, and movies on the big screen TV with DVD player. You can play foosball, stay connected with the high-speed internet, fire up the gas grill for cookouts, and curl up by the gas fireplace on cool mountain nights. The cabin also has a washer/dryer and a fully equipped kitchen with dining table, so you can have meals in the cabin with family and friends.

Start your days at Karen's Cozy Cottage with a cup of coffee on the deck. Enjoy the peace of the Great Smoky Mountains as you get ready for a fun day downtown. On lazy days at the cabin, unwind with a movie or cozy up in front of the fireplace. Along with the gas grill for cookout out, you'll have a fully equipped kitchen that has all the appliances, dishes, and tools you'll need to easily prepare meals and snacks. Easily stay on top of laundry, relax, and enjoy time together. You can also play foosball, soak in the bubbling outdoor hot tub, or watch TV in bed as you fall asleep.

Important Notes
• Each level is a separate space that must be reached from the outside; the entry level and second floor have separate doors from the exterior to enter the home, with no staircase inside. There are zero steps up to enter the entry level and a staircase to enter the second floor.

Añade las fechas para ver los precios

Alojamientos similares

Normas del alojamiento

Hora de comienzo del registro de entrada: 16:00
Edad mínima para alquilar: 18
Hora límite del registro de salida: 10:00
default

Menores

Se admiten niños a partir de cualquier edad
default

Eventos

No se permiten eventos
default

Mascotas

Se admiten mascotas
default

Fumadores

No se permite fumar

Información importante

Otros detalles

Número de alojamiento: 2198969vb
Si cancelas tu reserva, se aplicará la política de cancelación de tu propietario/a. De acuerdo con la normativa de la UE sobre los derechos del consumidor, los servicios de reserva de alojamiento no están sujetos al derecho de desistimiento.
Este alojamiento está gestionado por un propietario profesional. La prestación de servicios de alojamiento está vinculada a una actividad comercial, un negocio o una profesión.
Puede aplicarse un recargo por cada persona adicional, según la política del alojamiento.
A tu llegada, pueden pedirte un documento de identidad oficial con foto y una tarjeta de crédito o débito, o un depósito en efectivo, para cubrir los gastos imprevistos.
No se garantizan las solicitudes especiales, que están sujetas a disponibilidad en el momento de la llegada y pueden suponer un recargo adicional.
Está terminantemente prohibido celebrar fiestas u otros eventos en grupo en las instalaciones.
El propietario ha indicado que el alojamiento cuenta con un detector de monóxido de carbono.
El propietario ha indicado que el alojamiento cuenta con un detector de humo.
Entre los elementos de seguridad de este alojamiento, se incluyen los siguientes: extintor y cierre de seguridad.

Información sobre la zona

Gatlinburg

Esta cabaña se encuentra en Gatlinburg, cerca de parques temáticos y cerca de un parque acuático. Museo del Titanic y Restaurante con espectáculo Dolly Parton's Stampede son puntos fundamentales para los aficionados a la cultura; tampoco te pierdas Ripley's Aquarium of the Smokies y Parque de aventuras Anakeesta. ¿Viajas con niños? Pues tienes que llevarlos a Gatlinburg SkyPark y Parque acuático cubierto Wild Bear Falls: ¡se lo pasarán en grande! Reserva algo de tiempo para visitar las bodegas de la zona, o ve en busca de aventuras al aire libre realizando actividades como la equitación en las inmediaciones.
Mapa
Gatlinburg, TN

Qué hay en los alrededores

  • Historic Ogle Log Cabin - A 9 min a pie - 0.8 km
  • Parque de aventuras Anakeesta - A 10 min a pie - 0.9 km
  • Ripley's Aquarium of the Smokies - A 12 min a pie - 1.0 km
  • Gatlinburg SkyPark - A 19 min a pie - 1.7 km
  • Gatlinburg Convention Center (centro de convenciones) - A 3 min en coche - 2.4 km

Cómo moverse por la zona

  • Alcoa - Aeropuerto de Knoxville (TYS): a 69 min en coche

Restaurantes

  • ‪Tennessee Cider Company - ‬A 16 min a pie
  • ‪Cliff Top Bar & Grill - ‬A 4 min en coche
  • ‪Pancake Pantry - ‬A 16 min a pie
  • ‪Ole Red - ‬A 11 min a pie
  • ‪Subway - ‬A 15 min a pie

Preguntas frecuentes

¿En Karen's Cozy Cottage - Close to downtown Gatlinburg! se aceptan mascotas?

Sí, las mascotas pueden hospedarse en este alojamiento.

¿Cuál es el precio del aparcamiento en Karen's Cozy Cottage - Close to downtown Gatlinburg!?

El alojamiento cuenta con estacionamiento propio.

¿A qué hora se realiza la entrada en Karen's Cozy Cottage - Close to downtown Gatlinburg!?

Hora de inicio del registro de entrada: 16:00.

¿A qué hora se realiza la salida en Karen's Cozy Cottage - Close to downtown Gatlinburg!?

La salida se realiza a las 10:00.

¿Dónde se encuentra Karen's Cozy Cottage - Close to downtown Gatlinburg!?

Esta cabaña de Gatlinburg para familias se encuentra en la montaña, a quince minutos a pie de Semáforo n.º 3, Ripley's Aquarium of the Smokies y Parque de aventuras Anakeesta. Gatlinburg SkyPark y Gatlinburg Convention Center (centro de convenciones) también están a menos de 2 kilómetros.

Comentarios

6,2
Los comentarios se muestran en orden cronológico, están sujetos a un proceso de moderación y se han verificado a menos que se indique lo contrario.
Leer másSe abre en una ventana nueva
4 comentarios de un total de 20 con una puntuación de 10 - Excelente
5 comentarios de un total de 20 con una puntuación de 8 - Bueno
4 comentarios de un total de 20 con una puntuación de 6 - Normal
3 comentarios de un total de 20 con una puntuación de 4 - Mediocre
4 comentarios de un total de 20 con una puntuación de 2 - Horrible

6,8/10

Limpieza

8,4/10

Llegada

6,6/10

Comunicación

8,8/10

Ubicación

7,2/10

Precisión del anuncio

Comentarios

Verificado

8/10 Bueno

Kelly T.

Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Nice place to stay but weird you want to charge additional pet fees if there is hair or slobber. Pet charge should easily cover that. Also fireplace has an open pilot light with no log in front of it or fireplace screen. I didn’t feel that was safe with pets. More than 1 roll of TP for four days would have been nice as well. Location great and nice place.
Se alojó 4 noches en abril de 2026
Respuesta de VrboOwner el 22 de abr de 2026
Thank you for the 4‑star review and for sharing your feedback. Glad the location and cabin worked well for you. Our standard pet fee covers typical cleaning and wear; additional charges are only applied when a stay requires extra cleaning beyond normal. I’m sorry the open pilot felt unsafe with pets — we’ll have the team inspect the fireplace to ensure that it is set up appropriately and safe for future guest.. Thanks again for staying with us and for the helpful comments.
Verificado

2/10 Horrible

dan g.

Aspectos negativos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
The place stunk when we got there, there was garbage and dirty socks under the bed, there was a puddle of water in the mower level of the cabin. I called and weas told it was a pet friendly cabin so I should expect some odor and that there was only condensation on the floor. We opened the windows all night and mopped the floor. We never did used the game room or lower level bedroom because of the dampness. One of the group had to sleep on the couch.This is the last time we use VRBO
Se alojó 8 noches en octubre de 2025
Verificado

8/10 Bueno

Kelley E.

Aspectos positivos: Llegada, comunicación y ubicación
Aspectos negativos: Limpieza

Long weekend vacay

The property was in great location. It was just roomy enough for the two of us. It needs a deep clean as the floors were dirty, the upstairs bath needs recaulked and rugs were dirty. The deck and hot tub were nice but again dirty. I was surprised there were no indoor stairs and my son and I were on different levels with no communication. Overall the stay was enjoyable.
Se alojó 3 noches en junio de 2024
Respuesta de VrboOwner el 12 de feb de 2025
Thank you, Kelley, for sharing your feedback! We're glad to hear you enjoyed the location and found the space comfortable for your stay. We appreciate your notes on cleanliness and maintenance and will use them to improve future guest experiences. The unique layout of the cabin does offer privacy, but we understand how indoor stairs could have been helpful. We’re happy you still had an enjoyable stay and hope to welcome you back in the future!
Verificado

6/10 Normal

shaley v.

Aspectos positivos: Llegada, comunicación y ubicación
Aspectos negativos: Precisión del anuncio

It was okay

It was in a good location. We actually seen some black Bears near our cabin that was cool. When we got there the check in process was super easy. I wasn’t aware that the bedrooms were completely separated but it worked out in our situation. The cabin was clean other then the pull out beds they were a little nasty thankfully we didn’t need them. The hot tub was nice and very clean. I would rate the stay 3.5/5
Se alojó 5 noches en junio de 2022
Respuesta de VrboOwner el 5 de jul de 2022
Shaley, thank you so much for your honest review. We're happy you had a good time overall, enjoying some time soaking in the hot tub and witnessing our furry friends in their natural habitat, which is one of the best memories you can have while visiting the Smokies. While we wish we had the opportunity to address your concerns during your stay, we appreciate you bringing this to our attention. We have shared your feedback with the appropriate departments for a prompt review. We would love to help find the perfect cabin for you on your next adventure to the Smoky Mountains.
Verificado

4/10 Mediocre

Chris B.

Aspectos positivos: Limpieza y ubicación
Aspectos negativos: Llegada y comunicación

Poor communication

Was locked out of half the property for over 5 hours with little communication. The internet was down for more than 80% of our stay but the views are nice and it is close to a free trolley pickup
Se alojó 7 noches en marzo de 2025
Respuesta de VrboOwner el 22 de may de 2025
Thank you for sharing your experience, Chris. We truly appreciate you reaching out to us, and we are very sorry that it took so long to regain access to the property. We understand how frustrating that must have been, and it’s not the kind of experience we want for our guests. We also want to apologize for the internet issues you faced during your stay; we know how important connectivity is. While it’s wonderful to hear that you enjoyed the beautiful views and the convenience of the trolley access, we regret that other aspects did not meet your expectations. Please rest assured that your feedback is invaluable to us as we strive to improve our communication and ensure that future guests have a better experience.
Verificado

6/10 Normal

Carrie O.

Aspectos positivos: Llegada y comunicación
Aspectos negativos: Limpieza y precisión del anuncio

Good location ONLY

Needs significant maintenance. Terrible smell of must. Couldnt stay in lower level due to odor. Weeds all overgrown on the deck. Overall cleanliness issue
Se alojó 3 noches en julio de 2023
Respuesta de VrboOwner el 26 de ago de 2023
Thank you, Carrie, for sharing your honest feedback on your most recent stay at Karen's Cozy Cottage with us. We hate to hear that you and your guests encountered cleanliness issues along with a smell of must in the cabin. While we wish we had been made aware of these matters during your stay, we appreciate you bringing them to our attention and we have shared your feedback with the appropriate departments for further review. This is certainly not the norm for us, and we sincerely apologize for any and all inconveniences you encountered during your stay. We would love to have the opportunity to host you again in the near future for a more enjoyable stay.
Verificado

6/10 Normal

Jes G.

Aspectos positivos: Llegada, ubicación y precisión del anuncio
Aspectos negativos: Limpieza

Cute little cabin.

The cabin itself was cute and quaint, with a cozy vibe that had a lot of potential. Unfortunately, the cleanliness left much to be desired. The hot tub was drained but still dirty—we had to fill it ourselves, which was disappointing. Several pieces of furniture were ripped and stained, and we found roaches on the floor along with old Cheerios under the couch, which made us question how well the place was cleaned before our stay. While the location was great and the setup charming, the lack of basic cleanliness really took away from the experience. A deep clean and a little maintenance could go a long way in making this place truly cozy.
Se alojó 3 noches en abril de 2025
Respuesta de VrboOwner el 8 de may de 2025
Thank you so much for sharing your feedback, Jes. We're truly glad to hear that you enjoyed the cozy atmosphere and charming setup of the cabin and that the location was convenient for your stay. However, we are genuinely sorry to learn about the cleanliness concerns you faced, as these issues are simply unacceptable and understandably impacted your experience. We completely understand how disappointing it must have been to encounter problems such as the condition of the hot tub, the stained furniture, and even finding roaches and old food. We sincerely regret that the cabin wasn’t prepared to the high standards we aim for before your arrival. We always encourage our guests to reach out during their stay if something isn’t right, so we can address it immediately, and it truly pains us that we missed the chance to help you in this situation. You’re absolutely right—a deep clean and some maintenance work are needed, and your feedback has been shared with our team to ensure these concerns are addressed. We appreciate you bringing this to our attention, and we’re committed to making improvements based on your experience. Thank you once again for your understanding and for allowing us the opportunity to do better.
Verificado

8/10 Bueno

S M.

Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio

Very Clean

Very Clean. Cute space. DIdn't mind that there wasn't a dishwasher. Shower in upstairs bathroom REALLY needs a new shower head. I think my camper has a better one than that! I was disappointed that the upstairs and downstairs could only be accessed by outside door. If I had known that, I would have not reserved this cabin. It was difficult with my 3 year old grandson. He wanted to go up with us, then down with his parents.
Se alojó 2 noches en septiembre de 2023
Respuesta de VrboOwner el 15 de nov de 2023
S, thank you for your review! We are so glad that you and your family had an enjoyable time overall, minus a few inconveniences. We appreciate your feedback, and we would love to host you again soon.
Verificado

6/10 Normal

Ginnie L.

Aspectos positivos: Llegada, comunicación, ubicación y precisión del anuncio
Aspectos negativos: Limpieza

Family Christmas and New Years Trip

The location is great, the cabin, the hot tub, and living quarters were ok could definitely be upgraded. Need to get on a pest routine, roaches were everywhere. With roaches and had was how dirty this place was. Everything from pots, utensils, countertops, the shower, the shower curtain the entire place needed a good cleaning. We went bought cleaning supplies and bleach and cleaned it for our 2 week stay. We also bought pest spray, that did not even put a dent in these freakin bugs.. Whomever gets this place after us, your welcome.We made that place look and feel so much better than it did when got there. To the owners, You have a nice spot and a great location don't let filth ruin your rental or bugs!
Se alojó 12 noches en diciembre de 2024
Respuesta de VrboOwner el 2 de feb de 2025
Thank you so much for sharing your experience. We're grateful to hear you appreciated the location and the cabin. We truly apologize for the cleanliness and pest issues you encountered; this is not the standard we aim for. Your feedback is incredibly helpful, and we'll certainly take it into consideration as we continue to improve the property.
Verificado

4/10 Mediocre

Rebecca M.

Aspectos positivos: Ubicación y precisión del anuncio
Aspectos negativos: Limpieza y comunicación

Water leaks

The property overall is decent. However very very disappointed by the big water leaks on the second floor. The first day it was in front of the entry door. Then it was an even bigger mess literally going from one end of the room to the other. Our things got wet from our bag being on the floor. It wasn’t pleasant trying to safely walk across a floor without worry of falling. Especially since it’s a concrete floor. Very disappointing to deal with.
Se alojó 3 noches en mayo de 2024
Respuesta de VrboOwner el 25 de jul de 2024
We're truly sorry for the inconvenience you experienced during your stay. It's concerning to hear about the water leaks and the impact they had on your stay. We understand how frustrating this must have been and appreciate you bringing it to our attention. Our maintenance team has been alerted and is already working to resolve the issue to prevent this from happening in the future. We regret that your belongings were affected and that you had to deal with such a challenging situation. Your feedback is invaluable, and we are committed to making the necessary improvements. We hope to have the opportunity to provide you with a much better experience in the future. Thank you for your understanding and patience.
Verificado

2/10 Horrible

Udai S.

Aspectos negativos: Limpieza, llegada, comunicación y precisión del anuncio

Don't go by the listing

The listing is misleading in terms of what the property provides. I noticed many issues with this property listing. 1- they claim it as a fully furnished kitchen but it doesn't have dishwasher. Can you believe it? 2- The property has two levels and they are connected via an outside stairs. It was scary for us to use at night since there are chances of bears in the area. What made me furious that the property wasn't even cleaned at 4 PM the day were were checkin and everything was messed up inside. The customer care were suggesting us to do a sight seeing until the property is cleaned. Are you serious? Who suggests that instead of fixing the issue. I would never recommend this property ever to anyone.
Se alojó 2 noches en junio de 2022
Respuesta de VrboOwner el 29 de jun de 2022
We are disappointed to hear your stay was impacted negatively, Udai, and we sincerely apologize for the experience. We strive to ensure all of our listings are correct and have shared your feedback with the appropriate personnel for further review. We appreciate you alerting us of your concerns right away and are glad you were able to speak with guest services regarding your late check-in to reach an agreeable resolution for this mishap. We certainly understand your frustration and, again, are so sorry for the poor experience. We hope to have the opportunity to host a more enjoyable stay for you in the future, as this is not the worry-free vacation we wanted to provide.
Verificado

4/10 Mediocre

Chris H.

Aspectos positivos: Limpieza y llegada
Aspectos negativos: Comunicación

Not what was expected.

First of all the communication from the property managers is horrible. the first time I tried to call I was on hold for a hour before I gave up. the second time I called I was on hold for 10 minutes before I decided to try and email them as it said on the on hold message. I never received a call back or and reply to the email. The cabin was ok. One thing that they fail to let you know in the description is that there is no access inside between the two floors. you have to go outside to go between the two. the bedrooms are very small, there is just over 1 foot between the wall and the bed. They provide a lot of movies to watch, however the two main TV's that you would want to watch the movies on do not have DVD players hooked up to them. The TV in the upstairs bedroom does not work. it powers on but the screen is dead. The dryer did not work, so we had a load of clothes that we had to find a way to air dry. We also found mold on some of the dishes that were put away. I would stay away from any listing that has Cabins for You as the property manager in my opinion.
Se alojó 5 noches en agosto de 2021
Respuesta de VrboOwner el 14 de sept de 2021
Chris, we are saddened to hear that your stay with us was less than satisfactory. We can certainly understand how frustrating it must have been to deal with issues with the TV and DVD players, an inoperable dryer, and dishes being put away dirty, in addition to having difficulty in reaching us to report these concerns. We are so sorry for this, as we know this was not how you or we wanted your vacation to go. We truly hope that you can revisit the Smokies soon for a more enjoyable stay, no matter where you choose to stay.
Verificado

10/10 Excelente

Jessica S.

Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio

Great little cabin

We had a good experience here and would rent from again. The floors are not connected but we knew coming in from reading others reviews. They promptly came and filled the propane tanks when we realized they were empty. The was a small flood on the last day of our stay, I wouldn't store belongings on the bottom level. None of our things were ruined thankfully. I think the drain may have overflowed but I'm not sure. The hot tub was great and it was even hot when we arrived! Parking is tight and a bit scary but we made it work.
Se alojó 4 noches en marzo de 2022
Respuesta de VrboOwner el 20 de may de 2022
Thank you so much for your honest review and feedback, Jessica! It is our pleasure to be of service to you, and though we hate you experienced any troubles, we're glad we could rectify this promptly. We are delighted you had a good experience overall and enjoyed your getaway to the Smokies with us. We would love to serve you again in the future!
Verificado

10/10 Excelente

Hannah M.

Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio

Great stay

Great location really close to all the things to do, easy access to the property, split level house, and great stocked kitchen.
Se alojó 3 noches en enero de 2022
Respuesta de VrboOwner el 17 de may de 2022
Hannah, we're pleased to hear you enjoyed your cabin's great location, the easy access to the property, and your fully-equipped kitchen. We're so glad you had a great time, and we appreciate your review. We would love to host you again in the future for another wonderful stay in the Smoky Mountains!
Verificado

2/10 Horrible

Elizabeth L.

Aspectos positivos: Llegada, comunicación y ubicación
Aspectos negativos: Limpieza y precisión del anuncio

Doesn't connect

The property was in a great location but the house was not very clean and the first night there we froze the tv downstairs didn't work and the two floors don't connect which is not anywhere in the discription.
Se alojó 2 noches en enero de 2022
Respuesta de VrboOwner el 1 de feb de 2022
Elizabeth, we are so sorry your stay did not meet expectations, and we truly hate this happened. While we wish we had been given the opportunity to address these issues during your vacation, we understand where your frustration lies. We appreciate you bringing your concerns to our attention, and we have notified the appropriate departments regarding these matters. We would love to have the opportunity to host a more enjoyable stay for you in the future, as this is not the way we wanted you to spend your Smoky Mountain getaway.
Verificado

10/10 Excelente

Susan G.

Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio

Absolutely Amazing

We really enjoyed our stay! The cabin was very centrally located so that we could walk all around Gatlinburg. The cabin was also roomy and well equipped with any needed supplies. We even had a late night visit from a very large bear on our last night….I do highly recommend a better locking mechanism on the trash container :) We plan to visit again!!
Se alojó 5 noches en diciembre de 2021
Respuesta de VrboOwner el 31 de dic de 2021
We love to hear your home away from home's location was perfect for you and your party, Susan, and the cabin's interior was spacious and well equipped. We're so glad you were able to witness the bears in their natural habitat, as this is one of the best memories while visiting the Smokies. We are grateful for your recommendation and your honest feedback, and we can't wait to host you again on your next adventure to the Smoky Mountains!
Verificado

8/10 Bueno

Rachel D.

Aspectos positivos: Limpieza, llegada, ubicación y precisión del anuncio
Aspectos negativos: Comunicación

Beautiful location.

I was very happy with the cleanliness of the cabin, the location, and all the amenities. The only thing me and my spouse did not like was the split levels. The first night we slept downstairs and the 2 oldest slept upstairs. We where uncomfortable with this and decided to finish our stay with everyone sleeping upstairs. Other then this though we would definitely book again.
Se alojó 2 noches en octubre de 2021
Respuesta de VrboOwner el 19 de oct de 2021
We're delighted to hear that you and your family had a great time with us at Karen's Cozy Cottage, enjoying everything this cabin has to offer. We're thankful for your honest feedback and appreciate you sharing your review with us. We would love to host you and your family again soon for more fun in the Smokies!
Verificado

10/10 Excelente

Mike A.

Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio

Karen’s Place

The pictures are true to form. The best surprise was having a new gas grill delivered. Ideal location close to the trolley (blue). Great for couples but not ideal for kids as upstairs and downstairs are not connected. Parking is tight but not an issue. We really had a great and relaxing time there. The hot tub is great after a day out!
Se alojó 3 noches en septiembre de 2021
Respuesta de VrboOwner el 11 de nov de 2021
We're pleased to hear that you had a relaxing stay at Karen's Cozy Kottage, enjoying the convenient location to the trolley as well as relaxing in the hot tub after a long day! We truly appreciate you sharing your experience with us, and we hope to host you again in the future for more relaxation in the Smokies!
Verificado

2/10 Horrible

JOHN P.

Aspectos positivos: Llegada, ubicación y precisión del anuncio
Aspectos negativos: Comunicación

Sewage backup

The property was nice but we walked in to find a sewage backup after it was supposedly cleaned and preped for our arrival. After a 11 hr ride we couldn’t use water, bathroom, sink or take a shower. Not to mention the smell. Not habitable. The property manager(cabins 4 you) wouldn’t refund us so we could book elsewhere had to wait for someone to try and fix problem. We had to stay in hotel only to find they didn’t fix it anyway and not until later the next day and several phone calls arguing with them did we get told they would refund us. But lost 2 days of vacation dealing with this. I understand things break beyond our control, but it was handled very poorly and should have been rectified immediately when we walked in the door and couldn’t stay there!!!
Se alojó 5 noches en agosto de 2021
Respuesta de VrboOwner el 14 de sept de 2021
John, we are so sorry that your experience with us was so poor, it must have been alarming to arrive at your cabin to find substantial issues with the septic system and we hate this happened. We promptly offered to move you to another cabin or see if the problem could be resolved quickly, and we understand the decision was ultimately made to leave and receive a full refund. We do apologize if there was any miscommunication regarding this, we're truly sorry and understand your concerns, as this was concerning to us as well. We're glad we were able to resolve things and do hope your next visit to the Smokies is more enjoyable.
Verificado

8/10 Bueno

Tiffany S.

Se alojó 2 noches en octubre de 2024
Respuesta de VrboOwner el 11 de dic de 2024
Thank you so much for your kind rating! We truly appreciate you taking the time to share your experience. It means a lot to us that you enjoyed your stay, and we're delighted we could make your visit memorable. Your feedback inspires us to continue working hard to create a welcoming atmosphere for all our guests.

Acerca de su propietario/a

Propietario/a: Cabins For YOU

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