6/10 Normal
Linda S.
26 de jul de 2025
Aspectos positivos: Llegada, ubicación y precisión del anuncio
Aspectos negativos: Comunicación
House is nice but ...
The house is generally as described. It is roomy and beautifully landscaped with a wonderful pool. We had plenty of space for our party of 9. All of the bedrooms except one are air-conditioned so that was pleasant although the rest of the main house got quite warm most of the time we were there. There were two kitchens and two washers and dryers. The location is nice. You can walk to one beach and it's a short drive to the very beautiful Hapuna Beach. So it was an easy place for us to stay. Unfortunately, we encountered a problem on the last night there. There were signs of bugs in two of the beds, including blood spots. We called the property manager who was unable to secure a pest inspection until 2 days later. In the meantime, the property manager asked us not to change the sheets on the beds. Rather than sleep in beds that showed signs of insects, the people sleeping in those two bedrooms went to a hotel for the night. The other bedrooms were unaffected.Gather Vacations notified us 2 days later, after we got home, that there were not bed bugs in the beds but they did not tell us what the issue was. They refused to help with the cost of the hotel and told us we had left voluntarily, which was true although we saw few options, and that because there were not bed bugs per se, we were not eligible for any relief despite the fact that they failed to provide that information until after we were gone.
Linda S.
Se alojó 5 noches en julio de 2025
