Country Sunset Farmhouse

Thank you Haley! Also, thanks for letting me know about the water pressure. It has been adjusted down.

Karen, I sincerely apologize for your less than stellar experience. We strive to always provide nothing less than a 5 star experience. I am truly sorry we failed to do so during your stay. I would like to respond to each of your complaints as well. I went back and reviewed the gate camera. I see you were not able to gain access for 10 min, not 30. As soon as you called, we opened the gate for you. I apologize the gate code was not in the check in instructions. The bunk beds were listed as "adult bunk beds" upon purchase. That is why we chose them. You are correct, the mattress does sit flush with the rail, as I did not want to sacrifice comfort, and go with a less plush mattress. There is a bed rail in the master closet for that reason. I am confident you saw that, as you did pull all of the linens from every linen bag in that closet. I did see stains on the pull out sofa mattress after the cover was removed. Apparently, someone had spilled something (looks like coffee, definitely not blood, as I tested w/ peroxide), and re-covered the mattress w/ the clean pad, so yes, we did miss that stain. As for the windows leaking, we had what was the worst storm of the year w/ heavy winds and rains. Several trees down in the area. Power outages, etc. As soon as we were able to check the windows we noticed a trim piece had blow off, exposing a larger problem, allowing for water to leak inside the home. We do appreciate you doing all you could to spare our floors. Instead of thanking you, I just kept apologizing for the situation, that I felt completely helpless in, given the fact we couldn't address until the rain stopped. I do thank you for all you did to help. Although, the weather was horrendous, I did have my 16 yr old son drive home from his friend's home immediately to provide you with candles, a lighter, and extras towels to contain the water. He brought towels to put on the floor, as that is what you had requested. I apologize, I misunderstood that you wanted towels to shower, and not want old towels to contain water. I was not home, but was monitoring the situation closely, and saw power was restored after a couple hours. As I explained, I did have brand new flashlights there. Unfortunately, they disappeared during a previous stay, and I didn't catch it, as a power outage is pretty rare. We checked the BBQ. It is working fine, and has a full propane tank. Maybe it wasn't working due to the high winds blowing out the flames? I apologize that you were not able to turn on the fireplace immediately. You had said you had the same one in your cabin, so I assumed you knew you had to turn the switch on. I should have started w/ step one (on switch) when trying to trouble shoot it with you. As for the smell, it will initially smell after not being used for sometime, like a heater does after firing up the first time of the season. Same concept. Again, I of truly apologize for experience. It is not acceptable. We have addressed every concern and improved for all future stays. In fact, given the window situation, we will be doing some upgrades in the very new future. For now the windows are sealed and will not leak.

Thank you Elena! We really enjoyed your family’s stay! Come back anytime!

Hi Judi, I’m very sorry you were disappointed with your stay. I would like to address some of your concerns. Unfortunately, when you book a stay at a farm, there will always be dirt. That’s part of being in the country. That being said, we always hose down the porch before an arrival, so it’s not dusty for our guests. The afternoon of your arrival, we also happened to have 30 mph winds. I apologize if the porch was dusty again. As for the “dog poop”, there was not any poop in the parking area prior to your arrival. I personally checked myself. At one point you did have 4 cars parked at the property, which were in my backyard, so if that constitutes the “parking area” and there was dog poop, I apparently need to remind you that, we ask to have 2 vehicles, with a potential for more upon request, so we can show you how to park, when you arrive. I apologize if the cleaners missed the front doors for your stay. Sometimes there’s a lot to get done in the short amount of turnover time, and they prioritize cleaning the inside of the home for you. We have addressed that with the cleaners though, so they should be clean for all future stays. As for the broken blinds, there are 1-2 approximately 4” pieces on 3 sets that have been recently broken, and will be replaced soon. If I would have known they would earn us a poor review from you, I would have canceled your stay, as to not offend you, until they were replaced. Living room furniture is 3 years old. I have had lots of compliments about the sofa bed, and have never heard either couch was uncomfortable, but I apologize if it was not to your standard. The coffee tables have been warped in small areas from people not using the provided coasters. I would, however, not constitute this as “beat up”. The bunkbeds are bunk beds, so they are typically made for kids and not full grown adults. Although, I have been told the mattresses are very comfortable by lots of adults who have slept in them, and asked what brand they are. We check them regularly to ensure they are sturdy for our guests. I apologize if they were too squeaky. I will take that into consideration, when we do replace them. I would be more than happy to replace all the furniture every couple of years, but that would entail raising prices, and as I noticed you booked for our lowest nightly rate. Again, I apologize that we did not meet your standards. I ask in the future you avoid booking farm stays, because clearly the dirty outside is not for you. We want to provide nothing, but the best for our guests, and take all feedback into consideration. Thank you for your feedback.

I again apologize if you experienced issues with the water. I also apologize if my messages came off as “belittling”. That was not at all my intention. When you messaged stating “depending on if the host remembered to fill the well or not” I simply responded letting you know that “we do not fill the well. It is a constant water source, but that if the tank empties it will turn off to protect the pump. There is a very simple fix of not using any water for 10-15 minutes to allow the pump to reset and the tank to refill”. I also informed you that we would have resolved the issue immediately had you let us know. Unfortunately, despite the fact you contacted me 2x on Friday prior to arrival, as well as the other 4x prior to that, your parents called and text me 5x between the two of them on Friday, and then again at 7:10am on Sat to notify me they had arrived at the property (at 6:59am), for a very early check in. I adamantly state to please notify us if anything arises that would prevent a 5 start review and include both mine and my husband’s phone #’s, so we can be reached in the event of an issue, any time day or night. Sadly, you did not give us the opportunity to address any issues until after you left early on Sunday, then you proceeded to tell me if I didn’t give you a refund you would “reflect that in our review, which otherwise would have been stellar”. I also didn’t find any issues went I went to inspect, nor did we experience loss of water and we are on the same well.