Beautiful Downtown modern 1 BR. 1 BA Washer+ Dryer

Thank you for your feedback. We’re sorry to hear your stay did not meet expectations. Regarding supplies, the shower soap/body wash was unintentionally missed during turnover and was restocked the next day as soon as it was brought to our attention. Regarding the internet, there was a brief interruption due to an external provider update and service was restored promptly. We also want to address the privacy concern. Guest privacy is extremely important to us. We did not enter the unit at any time. There was one accidental door contact in the shared stairwell while passing by an adjacent unit; the door briefly opened because it had been left unlocked, and it was immediately closed and apologized for. Access is managed through smart lock codes and logs, and there was no unauthorized access. Finally, because this is a multi-unit property, we require that any food/trash in shared outdoor areas be cleaned up promptly to keep the common areas sanitary for all guests. The cleaning charge referenced was related to cleanup required in the shared area. We appreciate the feedback and will continue improving our supply checklist process for future stays.