6/10 Normal
Jami D.
26 de oct de 2025
Aspectos positivos: Comunicación, ubicación y precisión del anuncio
Aspectos negativos: Limpieza y llegada
Our room was cleaned and ready the day before we arrived but they refused to give us early check in, even though the resort let us know that the room is cleaned and ready. It was weird and felt spiteful the way customer service was acting when we contacted them about early check in. The room was not very clean. If we roamed the room without socks or shoes on, the bottoms of our feet were black. There was sand all in the broken pull out couch bed. The dishwasher does not wash the dishes well, even with high quality dishwasher pods, it took multiple washes to clean dishes inside. We payed for late check out because we were made aware that it was available. Even after paying for the late check out and receiving a confirmation email, our door code stopped working at 10 am. Late check out isn’t until 2 pm… the resort itself isn’t a bad place to stay at all. Great location. The only downsides for the actual resort is that they have two hot tubs, one large one and one small one. They close the large one at dusk and keep only the very small one open until 10pm. The also close down the pool that gets the evening sun at dusk and keep open the one that is fully shaded by the building itself…. The gym is also very small with not much room to move around and has a very limited selection of dumbbells. You also aren’t allowed to have any personal beach setups south of the chairs and umbrellas that you have to pay for, and no tents or canopies allowed, umbrellas only.
Jami D.
Se alojó 7 noches en octubre de 2025
