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6/10 Normal
Anna T.
15 de jun de 2025
Not as advertised
Their ad specifically mentioned a high chair and crib. There was no high chair and the crib's mattress was on the floor - there was no bottom. When I notified Vacasa, they first of all told me that those were not listed amenities. Then when I told them they were listed, they said they apologized for "the misinformation". We were fortunate that my daughter-in-law brought her pack-and-play and her portable high chair. I specifically booked that house because of those two items for our granddaughter. If I had known they would not be available, I would have chosen another house.
The sink in the master bathroom downstairs has the hot and cold reversed.
The stove's front right eye only has 1 setting - high.
A pillow case in one of the upstairs bedrooms had a questionable stain on it.
Some of the drinking glasses in the kitchen had residue still in them.
There were only 5 coffee cups for a house that allows up to 8 adults.
There was a small grill, but it did not have a grate.
The home's temperature was too cold on the 1st floor and too warm upstairs. It appears there is wiring for ceiling fans for some or all of the bedrooms. Those would have been nice.
The neighborhood apparently has no quiet time enforcement. There were multiple homes partying until well after 3:00 AM and their music and yelling were loud enough for us to hear with our doors and windows closed. During the day, they played loud music with the "F" word constantly being blasted. We were there 6 nights and there was noise every night. I will never rent again in that particular community.
It would have been nice to have measuring cups/spoons, and a can opener. The primary purpose for renting a condo is to be able to prepare some of our own meals to offset the high cost of Orlando.
This is my 3rd year renting with Vacasa. The first year, my questions were answered quickly. The person answering questions acted as if they were knowledgeable of the neighborhood where we were renting. I didn't have any reason to contact help last year. This year, both questions I asked were answered as if they were reading from some sort of script. My first question was regarding parking a 3rd car since we were only allowed 2. Their answer was to find a Parkopedia somewhere. NO HELP! Then their initial reaction to my question regarding the high chair and crib was infuriating, and their apology for "the misunderstanding" was no help.
The one bright spot was that checking in at the front gate was a breeze, and well-organized.
