North Columbus with POOL: near Uptown Columbus, Civic Center, & Ft. Moore

We acknowledge your concerns regarding our communication and appreciate the opportunity to address them. We have made efforts to engage with you through VRBO messenger on multiple occasions, particularly in response to the unforeseen circumstances you encountered. In light of the situation, we offered flexibility by proposing alternative dates for your reservation, but unfortunately, a decision on new dates was not made promptly. It is necessary to note that our communication was disconnected with you after our notification that your reservation was nonrefundable, as stipulated in the VRBO contractual agreement established prior to your cancelation. As we mentioned to you before, we understand the challenges posed by unforeseen events, but it is crucial to note that travel insurance serves as a safeguard in such circumstances. Regrettably, as outlined in the contract, we are unable to accommodate a 100% refund after the nonrefundable date, especially in the absence of travel insurance coverage. Moving forward, we encourage all our guests to consider purchasing travel insurance or, alternatively, to make adjustments to their reservations before reaching the nonrefundable date to mitigate unforeseen challenges. Thank you for your understanding.