Peaceful Gathering Modern Kitchen & Living space, Huge discounts are available

Thank you for sharing your feedback. I’m truly sorry to hear that this experience felt stressful, especially during such a difficult time for your family. We take all guest concerns seriously and always aim to make every stay as smooth as possible. To clarify, the entry lock was functioning properly during your stay — we provided remote access assistance and arrived within minutes to ensure everything was secure. Our team is always available to guide guests through the check-in process and address any concerns right away. Regarding cleanliness, it’s very important that guests let us know during their stay if something isn’t up to standard. This allows us to properly follow through with the cleaning claim, send our team to re-clean immediately, or offer a refund if necessary. Communication in the moment helps us ensure that every guest has a comfortable experience. We appreciate your feedback and wish your family comfort and peace during this time.

Thank you for your feedback. I’m glad to hear you enjoyed the backyard and kitchen area! I’m truly sorry to hear that some aspects of your stay didn’t meet expectations. Cleanliness is something we take very seriously, and I’ve already addressed these concerns with our cleaning team to ensure this doesn’t happen again. I also want to kindly remind future guests that if anything is missing or needed during your stay — such as additional towels, bedding, or batteries — please reach out to us right away. We’re always happy to bring or replace items promptly. Additionally, it’s very important to accurately list the total number of guests in your reservation so we can prepare enough supplies and make sure everyone is accommodated comfortably. Thank you again for staying with us and for sharing your feedback — it helps us continue improving for all future guests.

Thank you for taking the time to share your feedback. We’re glad to hear you found the home spacious and great for large families. However, we’re truly sorry to hear that parts of your stay didn’t meet expectations. When you first arrived and mentioned that the floors didn’t appear freshly mopped, we came over immediately to inspect and found that they were already clean — but we re-mopped the entire area anyway to ensure your comfort. During that visit, we also asked if there was anything else that needed attention, and you confirmed there wasn’t at the time. Throughout your stay, you expressed that you were still unhappy and requested a full refund. We offered you the option to check out early with a full refund, but you chose to continue your stay instead. We always want guests to feel comfortable and well cared for, and we encourage anyone who experiences an issue to let us know right away so we can address it in real time. We take cleanliness and maintenance very seriously, and feedback like this helps us continue improving for future guests.