La escapada perfecta frente al lago

Not sure why this guest rated our property only 8/10. These people were total slobs, after renting for 2 months upon checkout housekeeping found the house a total mess. Blood on bed lines which had to be discarded, refrigerator full of food, trash and snack bags under beds, dirt, food and beer bottle caps on dinning room floor, grill was a mess. This and more all verified by photos. An additional $345.00 in cleaning costs was incurred that the renter will not pay and for some unknown reason vrbo will not deduct from the security deposit. Our property is consistently reviewed as a 10 for cleanliness, this is the absolute worst condition it has been left in, in the 12 plus years we have been renting.