Couples Cabin, Hot Tub, Fire Pit, Pets, Reflect

Thank you Danielle, come back again!

Wonderful, Jennifer! We are so happy you had a great time. Come back any time! - Vacana

Thank you for taking the time to share your feedback. We sincerely apologize for the WiFi issues you experienced during your stay, as well as any shortcomings in communication. We understand how frustrating this must have been and will work to improve our responsiveness moving forward. We also regret that noise from neighboring properties impacted your stay. While the home is a private rental, there are other properties nearby. Unfortunately, we cannot control the activities at neighboring homes, but we are always happy to reach out to their property management companies on behalf of our guests to address noise concerns. We hope this will help create a more enjoyable experience for future stays. We truly appreciate your feedback, as it helps us identify areas where we can improve and provide a better experience for our guests.

Thank you so much for your feedback! We’re thrilled to hear that you enjoyed the cabin, its amenities, and the overall cleanliness. However, we’re truly sorry that the bed and couch made it difficult for you both to relax and get a good night’s rest, especially during such a special occasion as your honeymoon. We understand how important comfort is to an enjoyable stay, and we appreciate you bringing these concerns to our attention. We’ll take your feedback into consideration as we look for ways to improve the comfort of the cabin. Thank you again for staying with us, and we wish you both all the best!

Thank you for the great review! We’re so glad you enjoyed your stay and found the property clean, comfortable, and well stocked. We appreciate you mentioning the mattress protector and apologize for the noise it caused. We’ll have our housekeeping team take a look to make sure it’s properly fitted and comfortable for future guests. We’re happy you were able to enjoy the bed and had a great stay overall. We’d love to welcome you back again! - Vacana

Thank you so much, Holly! Come back for another visit any time! - Vacana

Thank you for the feedback, Vernal! Come back for a visit any time! - Vacana

Wow! Thanks, Zach! We are thrilled you had a great experience. We hope you can come back soon! - Vacana

Thank you Kally for staying and glad you thoroughly enjoyed your time with us. Look forward to hosting you again real soon!

Thank you Caitlin for staying and glad you thoroughly enjoyed your time with us. Look forward to hosting you again real soon!

Thank you Roy for staying and glad you thoroughly enjoyed your time with us. Look forward to hosting you again real soon! Vacana Team

Thank you Kelly for staying and glad you thoroughly enjoyed your time with us. Look forward to hosting you again real soon!

Thank you Amber for staying with us at Vacana. We apologize for all the construction as it is only temporary, please come see us again soon!

We are sorry to hear that you chose to shorten your stay. As we explained privately, the discoloration in the cleaning closet was not mold, but staining/oxidation on the flooring in an area used exclusively for housekeeping supplies. Guests are not expected to access or move items around within the cleaning closet, as it is a storage area for housekeeping equipment and supplies rather than a guest-use space. We also want to clarify that you chose to depart before our team had the opportunity to fully investigate the concern onsite. Had we been given the chance, we would have gladly inspected the area immediately and addressed anything that required attention. Instead, the stay was ended prematurely before an inspection could even take place. That said, once you shared your concerns, we still worked to address the situation fairly, including refunding the cleaning fee after your early departure. We understand that comfort and peace of mind are important while traveling, even when there is a misunderstanding about what was observed. We do want future guests to know that the cabin itself was professionally cleaned and prepared for arrival, and no confirmed mold issue was found in the guest living or sleeping areas.

Thank you so much for taking the time to share your thoughtful feedback about your stay at Reflect Cabin. We are thrilled to hear that you enjoyed your couples getaway and found the cabin to be beautiful, clean, well-maintained, and a peaceful place to relax and unplug. We appreciate your helpful notes about the drive-in directions and vehicle recommendations. Broken Bow’s natural setting means some areas can have more rustic roads, and we always want guests to have the best possible arrival experience. We apologize that the hot tub issue was not resolved during the service window provided. We understand how frustrating that can be, especially when you are trying to enjoy all of the amenities during a short getaway. We appreciate you bringing it to our attention so we could address it. Thank you also for your feedback regarding the mattress protector. Guest comfort is very important to us, and we are always looking for ways to improve the stay experience. We will certainly take your suggestion into consideration. We truly appreciate your kind words and recommendation. We would love the opportunity to welcome you back to Reflect Cabin for another relaxing escape in Broken Bow!