Bike in bike out to Coller

I apologize you did not have a great stay. The tankless hot water heater had a ball valve that went bad and led to a leak. You were in no way blamed - questions were asked to identify the what, when, and where for insurance. These things do happen and they are no fault to the owner or renter just a casualty of home ownership. I apologize I didn’t see your message on the app until the next day - sometimes it glitches. My phone number is available to you for that reason if you need to text or call for more Immeadiate response. The kitchen is equipped for basic cooking (pots, pans, utensils, dishes etc.) our cleaners throw away anything left at the home as many people don’t want to use something they don’t know where it came from or how it’s been handled. Thank you for your review.

I am disappointed to see this we always strive for a 10/10. I know on this particular reservation we had an issue with the guest having incorrect dates for checkout and some confusion as well as a missing remote we had to charge for but I am unaware of any issues related to our service or the property! Please feel free to reach out on what we can do better.