Upscale City Cottage Getaway

We are sorry that you did not have an enjoyable stay. Guests overwhelmingly love our property as seen in the other reviews. We wish you would have raised concerns immediately at check-in as requested rather than waiting until after you checked out. However, we strongly feel that you were less than honest in your review and must address it. The location of the house is completely transparent, as we have 'Exact Location' enabled in the property listing. We also describe it as being in the city and close to Wake Forest University. This makes the property more desirable for the family of students and alumni. Neighborhoods have neighbors. Ours are quiet, polite, and like their privacy. The house has large trees and hedges on both sides that act as a buffer. The backyard vegetation changes with the seasons, but it generally looks the same. You stayed during the very heavy tree pollen season that covers everything, including our lovely antique flower cart pictured. I'm not sure what 'triple yellow lines' on the road means. It is just a dedicated turning lane that makes it much easier for residents to turn in and out of their driveways. This can be seen on the listing prior to booking by enabling street view. I understand that the cleaners may have overlooked some dust and a clothing item in an attempt to accommodate your 11am check-in request, but they were still very thorough. However, your pictures were taken after your stay, and that hair came from your party. It was all over the sheets and bathroom as well.