The condo complex and location are amazing, offering incredible 13th-floor views and plenty of space that exceeded expectations. However, the management left much to be desired. After booking, I exchanged 32 emails, received confusing instructions via multiple channels, and was directed to download an unhelpful app with dead links. Critical details like check-in procedures and key location were unclear, resulting in the impractical request to retrieve a key from an office in a nearby town—an issue that was only resolved by receiving a lock code after significant frustration. (when you fly a few hours, drive two hours from Hermosillo, having to go to an office in a neighboring town is not a reasonable request)Several maintenance issues further marred the stay: the stove didn’t work properly, and the microwave buttons were broken, but I figured out some buttons would turn it on. Breakfast the first day was made in the microwave. A repairman eventually showed up and fixed the stove. Kitchen knives were broken, and pan handles were loose, though replacements were eventually provided. Additionally, the refrigerator was too cold, freezing vegetables, and the shower sprayed water in every direction due to a dirty, rarely cleaned shower head. Dishes appeared unclean, and some furniture showed noticeable wear. While the unit itself is fantastic, poor management and maintenance significantly detracted from the overall experience. I'd recommend the owners of the unit find a new mgmt.