2/10 Horrible
Olga T.
18 de sept de 2024
Aspectos positivos: Llegada y ubicación
Aspectos negativos: Limpieza y precisión del anuncio
Terrible experience
House is in a great location however it wasn’t clean, it smelt mouldy, one room smells like sewage. we washed linen, floors and bathrooms morning after arriving. Half the house aircon didn’t cool
Properly it was very hot in the dinning and TV area, 4 rooms were hot entire trip. Took a week to repair aircon , it fixed the living area but rooms were the same. 3 gas bottles for bbq and fire pit all empty, they did replace them however we never used it, too rusty. Outdoor furniture very mouldy, rug dirty and mouldy. We couldn’t use it. Such a shame because we loved the pool.
We had to have front door handle/lock fixed as it was loose, it has an electric gate which we could never shut as nobody gave us the remote after several enquiries. Second last day the power tripped in the kitchen, advised to check boxes , we checked the boxes everything was ok, informed the host and no other suggestions or help was offered. We replaced batteries in tv remotes but not all worked.
Considering I had messaged the host when I booked it, and asked the property be clean since we were arriving so late from a very long trip from Australia and he assured me it would be clean and ready.
Very disappointing, If I had viewed the property I would never had paid so much money to stay in these conditions.
Olga T.
Se alojó 15 noches en septiembre de 2024
