Rating Details:
The property manager was somewhat unhelpful.
The vacation rental was very clean.
I was more than happy with the location.
I was satisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
We stayed at Surf Dweller through Alicia Hollis last year and had no problem but year was different. We had booked Surf Dweller 102 this year specifically because it was on the 1st floor. When we arrived 5/13/2023, we did what we always do when checking in to a motel or condo, we checked for bugs before we brought anything in. One of the beds in the guest room had a dead bug between the egg carton mattresses on the bed. It looked like a bed bug to me, but my daughter reverse image searched and she thought it looked like a cockroach nymph. We also found a live cockroach crawling on the headboard of the bed in the main bedroom. There were dead cockroaches along the baseboards and live cockroaches behind the refrigerator. We called the after-hours number and the young man on-call was very responsive and had us in a new condo (609) within 30 minutes. He advised that staff from the office would call us Monday to discuss the issues with 102. He was really the best thing about our interactions with Alicia Hollis Rental staff. Condo 609 was bug free and was where we ended up staying all week. The condo is out dated (except for the main bathroom which looked to be newly renovated) and could have used a paint job and the carpet cleaned. However, fancy isn't our main concern so it was fine. Everything worked as it should and above all, it was clean and bug free. Back to the situation with 102. No one from Alicia Hollis Rental company ever called us after we were moved. When I dropped off the key on 5/20/23 I asked why no one had contacted us and was told that the staff member and the owner inspected 102 and there were no bugs. When asked about the bug on the bed, she said, "that was just an old dried up thing." She continued to insist that there were no bugs in the property. We had pictures we emailed her confirming the presence of bugs, but we received no response from that email. I wish I could post pictures here.
