2/10 Horrible
Gina B.
30 de oct de 2025
Aspectos negativos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Our reservation for October 25th - October 28th, 2025 was double-booked. The host's failure to manage their calendar properly caused a major crisis for our trip.The severity of this error was compounded by a total lack of proactive communication. We only discovered the cancellation 45 minutes before our scheduled check-in because we reached out to the host for check-in instructions.This gross negligence occurred during a major high-demand weekend (Buffalo Bills vs. Panthers in Charlotte), where alternative accommodation was extremely limited and significantly more expensive. The last-minute notice completely ruined our travel plans and forced us to scramble for another place to stay.To their credit, the host did immediately process a full refund to us directly, so we did not have to wait for the VRBO platform cancellation to receive our money back. However, this excellent handling of the refund does not excuse the host's fundamental operational failure and the immense stress caused by being stranded at the last minute during a peak event.Future guests should be aware that despite the fast refund, the risk of a last-minute host-initiated cancellation and the resulting travel chaos with this property is very real.
Gina B.
Se alojó 2 noches en octubre de 2025
