Dear Stacey! Thanks for sharing your experience with us. We really apologize for the transportation issues you faced - it's totally unacceptable and we fell short of your expectations. We rely on our drivers and it sounds like they dropped the ball, big time. We'll be looking into this to make sure it doesn't happen again. On the bright side, we're glad you enjoyed the property itself - we've put a lot of love into making it a great spot for our guests. Sorry again for the stress it caused, and hope you'll consider giving us another chance.