The host of Villa Sol Rainforest, Alondra, had not provided any check-in instructions, including a physical address, a direct phone number, or details regarding access to the property or keys. Upon arrival at the location indicated on the map in the listing, we were unable to find the property. We searched the surrounding area and could not locate any residence that matched the description or photos from the listing. As a result, we were unable to access the accommodation or complete our stay.