6/10 Normal
Bryan B.
26 de nov de 2024
Aspectos negativos: Comunicación
Possibly a bit overstated
Upon check-in nobody had a clue what was happening. Left me feeling like the whole reservation process was mishandled. After calling a few people off-site (and with different area codes) it got straightened out. I was given zero information about the property, pretty much just handed a key with a number on it and left to my own devices. I did appreciate being let in on the latest gossip from former employees, I assume, and one under investigation. I wish I could have hung out and got the rest of that story… Supposedly there is an indoor pool and hot tub. There was even a print-out with hours available on the front desk. I was not instructed on how to access it. I found it, but it was locked up tight. Management was fairly non-existent during the day. Count on zero support after 4:00pm.
A friend checked in to a room down the hall from me a couple of days after I arrived. His room wasn’t even cleaned and ready for him. The pizza box with one dried up slice of pizza in it sitting on the table was a nice touch. So were the dirty towels and used washcloths in the shower. It could have been great, but it wasn’t.
Bryan B.
Se alojó 10 noches en noviembre de 2024