WATERFRONT!! HOT TUB!! 4 BED/4 BATH CHARMING HOME IN THE HEART OF CAMBRIDGE

This guest had no issues or complaints with our home, never tried to contact us during their stay, and even expressed how great of a time they had the morning that they were checking out, then our cleaning company came in after them and found so many of our things damaged from stains etc. Multiple pillows, rugs, towels. I contacted VRBO to ask them how to handle, and VRBO decided to contact the guest. The guest reached out asking for pictures of the damages which were then sent, of course that's when we start hearing about all these issues that they had. The "mold" (which was not mold) was tested and was not at all dangerous but was immediately addressed. The guest never discussed anything about refunds with us. The guest just decided that leaving a negative review was the best route for them. We only have 2 exterior cameras which are clearly mentioned on the listing for security purposes. They are not monitored regularly and do not invade our guests' privacy. It's clear from our other reviews on this listing and our others that this was just a guest who didn't want to take responsibility for their actions and felt that this was the best way to handle that.