Front desk person was working alone, check in line was long. He was nice, but certainly not breaking a sweat. One elevator was down and the other had a very expired cert. Room was clean but very dated, phone didn't work. Room was booked for 3 people - there were no linens for our 3rd person/pull out sofa. We asked for a blanket and were told they needed to find one. They brought us a comforter and said that's all they had. When my 6' son went to use it, we discovered it was smaller than twin size and didn't cover him. He went back down to the desk and asked for a suitable blanket, they handed him a Queen size wet blanket and told him that's all they had available on the property (3 floors of rooms). The man infront of me was changing rooms due to the smoke at the end of the hallway coming in. They did get their room changed, so there was vacancy and possibly blankets in a vacant room?? I went back to the front desk and said a wet blanket was unacceptable, I was told that was the only blanket they had. The worker didn't even offer to put it in the dryer and bring it to our room afterwards. He said he would look again. He then brought us another comforter that was clearly a misfit as it was twin size-ish and again said that's the best they could do as there was nothing else. After receiving the 3rd unacceptable blanket, we gave up. Never again! I paid to be handed a wet blanket for my son to sleep with when the room was booked online, in advance, for 3 people.