6/10 Normal
Beth
28 de oct de 2024
Aspectos positivos: Instalaciones y estado del alojamiento
Aspectos negativos: Comunicación
The pictures of this property showed what I thought was a staircase going to the bedroom. There was nothing in the description of the property that described any part of the staircase that was only visible in one picture. When we arrived, we found that it wasn’t actually a staircase but a wooden ladder to the loft. I slept in the loft and had to be extremely careful going up and down. There were two caution signs on the ladder. My older husband had to sleep on the futon. None of this was described in the property description. I would have never booked it if I had known how steep the ladder was.
We found the unit with no toilet paper or paper towels. I had difficulty getting a person on the phone to help us. The host finally replied by email and suggested we keep looking. Another person from a separate part of the rental agency finally called and helped us. After several hours paper products were brought.
This unit is not suitable for anyone who might have difficulty going up and down a steep ladder. It should be made clear in the description.
Beth
Se alojó 2 noches en octubre de 2024
