4BR w Private Pool & Beach Club Access - Villa 11A

We’re sorry this guest chose not to stay, but we respectfully disagree with the claims made. The villa was professionally cleaned and inspected prior to arrival and has hosted many satisfied guests without similar concerns. Minor hairline cracks are cosmetic and common in concrete construction in Mexico; they do not affect safety or habitability. The pool and property are regularly serviced and maintained 3 times a week. The guest chose to vacate shortly after arrival without allowing us the opportunity to inspect or address the concerns raised. We fully cooperated with VRBO, provided documentation, and the case was reviewed and ruled in our favor. We remain committed to maintaining high standards and providing responsive, professional service to all guests.