The communication between Adobe Destinations, VRBO and guests was poor and needs significant improvement. Emails and phone messages went unanswered for days. Before check-in, I was mistakenly told guests had to check in at the Adobe Destinations office in Santa Fe.We were given an after-hours (past 10:00 p.m.) gate code to the development in our check-in text message. However, it was outdated and incorrect, confirmed by the daytime security guard the morning following our incident.Returning late from dinner, we couldn't enter the gate despite multiple attempts. The emergency number of Adobe Destinations was unhelpful, providing the same wrong code. Our only option was to climb around the gate and hike to the house to get a car to trigger the gate to open from the inside.Two with mobility issues stayed behind while the rest,all over 70, carefully navigated a narrow railroad tie to avoid slipping down the adjacent concrete embankment. In the dark and cold dressed in restaurant clothes, we hiked nearly half a mile uphill on a gravel road to the house, drove a car back down to open the gate, and let the other vehicle in.When told of this, the response from Adobe Destinations was simply to send me the correct code the next day. I expected better service from a "luxury" property. This was a serious oversight, and their dismissive attitude was disappointing. The homeowner deserves better, and I will not book or recommend properties managed by Adobe Destinations.