Spacious 4-bedroom house with WiFi, Game room by Universal Studios

We provide budget-friendly accommodation for families, and the property is accurately described in the listing. If you felt it did not meet your expectations, you had the option to decline check-in or contact us or VRBO support immediately so the matter could be addressed. You chose to stay for the duration of your booking. The concern appears to have arisen only after we were unable to accommodate a late checkout request, as it was Christmas Eve and we had another confirmed booking the same day. Our cleaner requires 5–6 hours to properly prepare the home, which makes late checkouts impossible under these circumstances. While you suggested the cleaner could clean while you remained in the property, this is not standard practice in the U.S. and is not feasible. We encourage guests to leave fair and objective reviews. Prospective guests are welcome to review our other VRBO reviews, which accurately reflect the quality of the property and previous guest experiences.