Spacious Sequoia Park 5 bed 3 bath house w/ AC & WIFI in charming Three Rivers

Hi Andrew, Thank you for taking the time to share your feedback. While we're glad you enjoyed our home's excellent location near Sequoia National Park, we're genuinely disappointed to read your review, as it doesn't reflect the experience we work so hard to provide our guests. I'd like to respectfully clarify a few things for future travelers. Regarding the location and directions: Three Rivers is a beautiful mountain town, and our home is located in one of its main residential neighborhoods. We provide detailed, step-by-step arrival instructions, including a screenshot of the exact Google Maps route to the property. After welcoming guests through multiple vacation rental platforms, we've consistently received positive feedback about how clear and helpful our directions are. In fact, many guests specifically thank us for making their arrival so easy. Regarding the split-level layout: Our listing clearly explains that the home has two separate levels with independent exterior entrances, along with the bedroom and bathroom arrangements on each floor. This is something we are very transparent about before booking. Many of our guests, particularly larger families and groups, actually love this layout because it provides additional privacy while allowing everyone to stay together on one property. We understand this arrangement may not suit every group, which is precisely why we make it clear in our description so guests can determine whether the home meets their needs before reserving. Regarding the home's condition and cleanliness: Our property is a charming, established mountain home, not a newly constructed modern residence, and we represent it accordingly through our listing description and photos. We take tremendous pride in maintaining a clean, comfortable, and welcoming environment. Cleanliness is especially important to us, so we're concerned by your comments, particularly since no specific issues were identified or brought to our attention during your stay. We also want to emphasize that we received no communication from you regarding any concerns throughout your visit. Had you reached out, we would have gladly addressed any issues within our ability to ensure you had a wonderful experience. Finally, we'd like to share that this is our family home, and we are a small, family-owned operation, not a large vacation rental corporation. We personally care about our property, our guests, and the experiences we provide. We welcome constructive feedback and are always looking for ways to improve, but we also believe reviews should fairly reflect what was advertised and provide specific, actionable feedback when something falls short. We are proud to share our mountain home with visitors exploring the beauty of Sequoia National Park and Three Rivers, and we're grateful to the many wonderful guests who have appreciated its unique character, spectacular views, and peaceful setting. We wish you all the best in your future travels. Warm regards, David