Syndl is a wonderful host and communicates within 30 minutes. This is a beautiful unit however, if you are a light sleeper, no matter how comfortable her king size bed was, the highway noise is unbearable. The only other negative thing I have to say is the couch is in very bad condition if not broken. Otherwise, it’s very accessible, easy to find, and as I said before she will get back to you quickly, which is important when you are arriving late and encounter any problems. If you’re a hard sleeper and can block out noise, this is a lovely apartment to rent.