3 suggestions: 1) Information, instructions and rules book should be left in a visible place, not under a coffee table. 2) A better job is needed at cleanliness. 3) If communication will be strictly text, then it should happen within a couple of minutes. In all fairness, the condo is new, provided utensils were adequate, the complimentary coffee, bottles of water, and cooking aids we’re very thoughtful. Edward, at front desk was particularly helpful.