Bear Claw 302: 2 BR / 2 BA condominio en Steamboat Springs, para 8 personas

Thank you for your feedback. We take cleanliness and guest experience very seriously, and we’re concerned to read these comments. This does not reflect the standard we strive to maintain. Our properties are professionally cleaned and inspected prior to every stay, including laundering of dirtied bedding and thorough sanitation of bathrooms and surfaces. We have not received similar reports from other guests, and had we been made aware of any of these concerns during your stay, we would have addressed them immediately. Regarding the photos and description, we aim to represent the property as accurately as possible so guests know what to expect, including the layout and bathroom updates. The condo was fully renovated only a few years ago. We’re sorry to hear that your experience did not meet expectations, and we will review this internally with our team to ensure our standards continue to be upheld.