Modern Merced Haven/ By Merced College and UC Merced

This guest maintained good communication with me during her stay, and I did not experience any issues with her. While I always value and respect guest feedback, I must clarify that her review of my home is inaccurate and misleading. Her claims are entirely unfounded and do not reflect the high standards I uphold as a host. I also want to address the tone of her review, which is unprofessional and contains exaggerated statements that are not consistent with the actual home's condition. Immediately after her stay, I personally inspected the property and brought along a third party to ensure an unbiased evaluation. We carefully documented every area she mentioned in her review with photographs. The inspection confirmed that her claims were baseless. The only minor issue discovered was a single hair in the guest bathtub, which does not reflect the level of uncleanliness suggested. All documentation and photos were submitted to Vrbo for review. I do use a professional cleaning service for after every guest turnover. They follow a detailed checklist and are required to provide before-and-after photos of their work. I take great pride in maintaining a clean, and welcoming space for all my guests. Of all the guests I have hosted, this is the only instance where claims are exaggerated and inconsistent with the feedback I consistently receive.