Comentario verificado
2/10 Horrible
Shannon
21 de ago de 2026
Aspectos negativos: Limpieza, personal, servicios y instalaciones y estado del alojamiento
I booked this room because it said 2 suite with 4 queen size beds and 2 sofa beds. I was traveling by myself with 5 pre-teens. When I checked in I was informed that it was actually 2 separate rooms with no connecting door. They were right next to each other. When I explained to the front desk that it was a problem they told me it wasn't their problem it was the problem of the 3rd party I booked with. I booked through Expedia. When I called Expedia I was told it wasn't their problem it was VRBO's problem. When I called VRBO they said it was the hotels problem. For the amount I paid for 1 room the hotel was supbar at best. No trash can in the pool area no towels in the pool area. Breakfast was very basic and empty when we got down there (they had only been open for 45 minutes). If you're desperate for a hotel not sure I'd stay here. Ny kids got scraped up badly on the slide because there wasn't much water running down it. They all only went once because they ended up getting hurt. The front desk was NOT helpful with anything even though the person working claimed to be the front desk manager. We had to stay because Expedia had already taken the money for the room 2 weeks prior. Just be very careful and aware!
Se alojó 2 noches en agosto de 2026
