Verificado
4/10 Mediocre
Berislav
21 de nov de 2025
Aspectos negativos: Servicios y comunicación
This place was not as described, and Lady who was hosting, Nicole, wasn't eager do resolve issues. She just send us to contact Expedia or Vrbo and they play us back and forth so we just decide to stay and not waste our time with them any more. Expedia also should take part of blame bcs they just arrange this thru Vrbo, that way they both just redirect responsibility to other party. My fault was that i take no refund stay, but just bcs original place where we was suppose to stay had some issues and that was our last option in short period before travelling .
This room was in 'tunnel' under some other resort Bay Heights Escape. No day lights, no guests, only construction workers doing soil excavating and walking in the front of our room with loaded wheelbarrow leaving muddy trail 20-30 feet from our room in 'our tunnel' lol. No windows, we didn't know what was the weather until we came up to main floor.
I have lots of pictures to document this but no way to upload them.
Other than that, room was pretty good stocked with everyday needs like towels, papers, cooking stuff, cleaning stuff etc so thats why i select poor , not terrible experience. Just keep on your mind if you don't like to take shower in cold water, dont book. We stayed there 8 days and not even one day we had warm shower. Morning or evening is the same cold water.
My advice to travellers is to double check what they are getting.
Berislav
Se alojó 8 noches en noviembre de 2025
