Canyon Glow Getaway – 2BR Near Trails & Shops

Hi Michael, Thank you for your stay and for taking the time to share your feedback. We’re truly sorry that parts of your experience didn’t meet expectations, especially as one of our early guests. Since your visit, we’ve made several improvements: • We’ve gotten our smart locks up and running (they were down during your stay, which led to the key under the mat) • The shower door and leak have been fully repaired. • The unit has been restocked with all standard supplies. Regarding the additional charges: our cleaning team reported several items that required extra time and specialty cleaning beyond normal use. We follow Airbnb’s standard policies for these situations, and the fees were applied accordingly. Pets also require an additional cleaning fee, which is clearly listed on the booking page. We always aim to respond quickly, and we apologize again that we couldn’t approve your late checkout request in time. We’re glad you enjoyed the location and your time in Sedona. Your feedback has helped us improve the experience for future guests.