It took me several messages over a few days to connect with the host to determine where the key was or if it would be in a lock box. There were no in-house instructions, i.e., wi-fi password, closing/opening instructions and the like. Cell service is very poor in the area, and we had to drive away from the house to get a signal to text the host for the wi-fi password. The house itself was clean and orderly. It seems to be a work in progress. I wish the listing had mentioned that on the first floor there was a step down into the kitchen then up to the first-floor bedroom. It was fine for us but would not been well suited for someone with mobility issues.