Studio with covered porch, less than a mile to the 27-hole Pagosa Golf Club

Thank you for taking the time to share your experience, April. We are happy to hear you enjoyed the location, though we apologize for the issues that prevented you from fully enjoying your stay. We wish that you had alerted us to the issues while in the home so that we could rectify the situation as we worked to address the issues to which you had alerted us. We take guest feedback seriously and have forwarded all your concerns to the local operations manager so that we can take the appropriate steps toward a resolution. We will continue to work with both our local operations manager and the homeowner to make improvements to this home, and we hope you will give us a second chance to impress you.

Thank you for sharing your feedback, Chris. We appreciate you letting us know there is room for improvement, and we will pass your comments regarding your concern on to our local operations manager for consideration. We hope to have another chance to impress you in the future.

Thank you for taking the time to share your experience with us. We are truly sorry to hear about the challenges you faced during your stay, from the door lock issues to the kitchen and TV inconveniences. We understand how frustrating these problems must have been, especially over a two-week visit. Regarding the recreation center pass, we appreciate your feedback and will be sure to pass it along to our team for consideration. As for the supplies like toilet paper and trash bags, we apologize if the initial provisions did not meet your needs. We are glad to hear that Evon was able to assist with the lock and TV issues, though we understand the ongoing difficulties were inconvenient. Your comments about the lock and kitchen equipment are important, and we will make sure they are shared with our local team to help improve the home for future guests. We truly value your feedback and hope to have the opportunity to provide you with a smoother experience in the future.

Thank you, Julie, for your feedback! We’re sorry to hear that the home was in this condition upon your arrival - please know that this is not the regular standard for our properties. We have implemented a Premium Clean program so we can continue to strive to provide our guests with fulfilling experiences; We apologize for any missteps, as it is never our intention to disappoint. Please know that your feedback is essential, and we have passed your comments along to our local manager, who will work with the homeowner to make any updates. We truly hope to have the opportunity to impress you in the future.

Robert, We sincerely apologize for the cleanliness concerns you encountered during your stay with us. Our team of housekeepers takes pride in their cleanliness standards, as it is a top priority service we provide for every guest prior to check-in. We are disappointed to see that this concern was not reported to us during your stay as we would have been happy to assist. We have passed your feedback along to our housekeeping staff so they are aware of your concerns. We hope to have the opportunity to impress you in the future!

Jennifer, we are pleased to hear you enjoyed your stay at our home and the amenities offered. We appreciate your valuable feedback to continue improving our service and we will address the cleanliness of the bathroom with our housekeeping team. The owner has purchased a new door for the bathroom and it will be installed soon. We look forward to hosting you again soon!