Woodsy 3BR Condo - FIREPLACE - Tannersville

Vesna, thank you for taking the time to share your valuable feedback. We are glad to know that our home was up to your standards. We are deeply sorry for the inconvenience caused by the sofa. It saddens us to know that you were uncomfortable during your stay with us. Please know that we value our guests' feedback as we strive to provide every one of them with a comfortable experience. Having said that, we have forwarded your message to our local property manager for them to review and provide a resolution of what needs to be resolved. We hope to have the opportunity to better impress you in the future!

Thank you for taking the time to share your experience, Joe. We are happy to hear you enjoyed the location, though we apologize for the issues that prevented you from fully enjoying your stay. We attempt to be as transparent with our listings as possible and provide accurate and current photos, amenity lists, and descriptions so guests can make an informed choice about what they are paying for and make the right decision for their needs. However, we made our local team aware of your concern and we will follow up with our Home Owner Association, which manages the facility to ensure that all information about the home is clear. We appreciate your preference as a means to improve and we have forwarded your comments regarding your complaint along with our property management to consider in the future. We hope you will give us a second chance to impress you.