Hermosa villa con piscina climatizada, zona de gran patio y barbacoa

Thank you. I have passed your message on to Vanessa.

Thank you, we look forward to welcoming you back. Regards Michael

Thank you for your kind review. Vanessa really is a one off, nothing is too much trouble for them. Regards Michael

Thank you David We try our best to make everyones stay as good as can be and our management company are on hand should you need anything. Thanks again Mick

Thank you, Deborah. We will look forward to having you again.

Thank you Simon. The location is a very good point. The house is 5 minutes drive from the East and North coasts, and 10 minutes drive from the West coast and the mountains. The new motorway has halved the time it takes to drive from the airport as well. I look forward to welcoming you again Regards Michael

Thank you for your comments, I'll let Damijan know that his help was appreciated. Regards Mick

Thank you Deborah. It is in a very good location for people who like to have a good look around the island. I hope you do come back stay at our house next year. Regards Michael

Thank you Susan. I am sure that other potential guests find your reviews very helpful. I hope to welcome you again. Regards Michael

Thank you Hazel, I'll look forward to having you back. Regards Michael

Thank you for your comments. The council have been working on the water system recently, the pipes that supply us were vandalised. I haven't been using Vanessa and Miguel for a year yet but they do get 5 star reviews from everyone who meets them. I hope to hear from you again. Regards Michael

Thank you Stephen. I have deleted the old document, so that shouldn't happen again. The pipes that supply our water had been vandalised, so the water had to be turned off occasionally whilst they worked to repair them. I hope to hear from you again. Regards Michael

Hello Zac. I have spoken to our property manager about the toilet roll. Your arrival day was a changeover day, he was very busy that day and simply forgot to check the bathroom. I will replenish the kitchen utensils when I am there next. I look forward to hearing from you again Regards Michael

Thank you Emma. I really pleased that you enjoyed your stay in Casa Miguel and I have passed your comments on to Marion. I hope to hear from you again Regards Michael

Thank you Diane, I am very pleased to hear that you enjoyed your stay at Casa Miguel and are thinking of a return visit. We try our best to make every guest feel comfortable and at home in the villa. Thanks Mick.

Thank you Peter. Vanessa has only just taken over managing the house and she is getting great reviews. She told me about the pans and the other things that looked like they could do with being replaced and that has all been taken care of now. Regards Michael

All I can say to anyone reading this review is to look at ALL of our other reviews. This is our first complaint in the 12 years we have owned the place. The guests who stayed before them stay the same two weeks every year and have already booked and paid their deposit for next year. The guests who stayed after them have already booked and paid their deposit for two weeks later this year. For some reason the three weeks in between everything became unusable !!! Although they didn't complain until 17 days in to a 21 day stay so maybe it wasn't quite that bad. So far this year we have taken 10 bookings from returning customers, I think that says enough. When things wear out or get broken and our management company thinks they need replacing, they will replace them. If it's an expensive item they will contact me first before they spend the money. Last year, on separate occasions, the TV and the washing machine stopped working, both were replaced the following day. The communal pool was closed for maintenance which I didn't know. The amount of satellite channels received does depend on where the actual satellite is in the sky but when our management company went to investigate why that wasn't working they found that our guests had unplugged it and had one of their own devises plugged in instead. When we sent the engineer to investigate the pool heating the water temperature was 1 degree below what it should have been. You would not be able to notice this. Because they booked for 3 weeks they were given discount, I offered a partial refund which they did not accept, I offered a larger refund which they also did not accept. I approached Citizens Advice, Homeaway and Paypal with the facts, all of whom informed me that they had no grounds for a refund so all offers of a refund were withdrawn on the 22nd of February 2017 with Homeaway and Paypal both informed. I would not have done this had I not been threatened in previous correspondence. We have invested a lot of time and money into our holiday home and get nothing but good reviews about the house and our management company. Our guests are encouraged to speak to us at the earliest opportunity if there is anything, questions or requests, that we can do to make their stay better. Unfortunately for us we can not please everybody all of the time and every 12 years or so you come across the one who can not be pleased.

Thank you Lucia, I am pleased you enjoyed your stay. Regards Michael

Gracias, estaremos encantados de tenerle de nuevo.

Por favor, lea las otras reseñas de la misma época, verá que la casa es más que adecuada. De hecho, la casa solo estaba disponible debido a una cancelación de última hora por parte de un cliente habitual que tarda 8 semanas al año. Please read the other reviews from around the same time, you will see that the house is more than adequate. In fact the house was only available because of a last minute cancellation from a regular client who takes 8 weeks a year.

Gracias por su comentario. Me alegra que haya disfrutado de sus vacaciones. Le he pedido a nuestra empresa gestora que reponga cualquier utensilio de cocina que parezca cansado. Saludos Miguel Thank you for your review I am pleased you enjoyed your holiday. I have asked our management company to replenish any tired-looking kitchen utensils. Regards Michael

Thank you Aurelie I look forward to hearing from you again next year. This family are French and they have a 2 year old child. They live in Tenerife and holiday in Fuerteventura.