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Sands of Kahana, unidad 336 - 2 BD / 2 BA, 3ª planta frente al mar

Condominio en la playa con bañeras de hidromasaje

Galería de imágenes de Sands of Kahana, unidad 336 - 2 BD / 2 BA, 3ª planta frente al mar

Restaurante al aire libre
Habitación
Restaurante al aire libre
Interior
Interior

Comentarios

8,6 de 10
Excelente
2 habitaciones2 baños6 huéspedes139.4 metros cuadrados

Servicios populares

  • Vistas al mar
  • Bañera de hidromasaje
  • Cocina
  • Lavadora
  • Secadora
  • Wifi gratis

Echa un vistazo a la zona

Ver en el mapa
Lahaina, HI
  • Place, Kahana Beach
    ‪A 2 min a pie‬
  • Place, Honokowai Beach Park
    ‪A 2 min en coche‬
  • Place, Keonenui Beach
    ‪A 2 min en coche‬
  • Airport, Kahului, HI (OGG)
    ‪A 49 min en coche‬

Habitaciones y camas

2 habitaciones (capacidad para 6 personas)

Habitación 1

1 cama de matrimonio grande

Habitación 2

1 cama individual y 1 cama de matrimonio

Habitación 3

1 sofá cama doble

2 baños

Baño 1

Bañera o ducha

Baño 2

Solo ducha

Otros espacios

Porche o patio
Cocina
Balcón
Jardín
Comedor

Acerca de este alojamiento

Sands of Kahana, unidad 336 - 2 BD / 2 BA, 3ª planta frente al mar

Ubicado en la prístina costa de Kahana, ubicada aproximadamente a medio camino entre Kaanapali y Kapalua, la comunidad de condominios frente a la playa conocida como Sands of Kahana es el resort familiar perfecto. Con 2 dormitorios y dos baños, esta unidad duerme cómodamente 6. El dormitorio principal tiene una cama king y el dormitorio de invitados tiene una reina y una doble. También hay un sofá cama tamaño queen en la sala de estar. Esta unidad está ubicada en el 3er piso en el edificio 3 y tiene 2 televisores de pantalla plana, un reproductor de DVD, muebles de ratán oscuro, una cocina totalmente equipada, una lavadora / secadora, pisos de baldosas, acceso gratuito a Internet y vistas impresionantes al océano. Disfrute del hermoso paisaje, las abundantes palmeras y las hermosas flores que adornan la propiedad de 7. 2 acres. Sands of Kahana ofrece restaurante, bar, estacionamiento cubierto gratuito, canchas de tenis iluminadas, gimnasio, barbacoas a gas, piscina para niños separada.

Esta fantástica propiedad frente a la playa lo invita a venir y experimentar de primera mano las numerosas actividades y los hermosos atardeceres que le esperan en la mágica isla de Maui. Sands of Kahana es ideal para ayudar a crear tus vacaciones perfectas en Maui. Ya sea que esté buscando unas vacaciones relajantes o una escapada llena de diversión, lo encontrará aquí. Mire a las ballenas, escuche cómo el oleaje llega a la orilla, disfrute de los asientos de la primera fila hasta las espectaculares puestas de sol, mientras se relaja con sus amigos o familiares en la playa o sentado en su propio lanai privado.

Hay muchos restaurantes elegantes y restaurantes familiares a solo minutos de distancia o una barbacoa en el lugar. Si prefiere una comida en casa, disfrutará de nuestra cocina totalmente equipada con todas las comodidades al alcance de su mano. The Sands of Kahana se encuentra en la prístina zona para nadar de Kahana Bay, convenientemente ubicada a minutos de tu elección de campos de golf de renombre mundial en Kapalua y Kaanapali. A pocos kilómetros de distancia se encuentra la famosa ciudad de Lahaina y la emoción de la playa de Kaanapali.

Añade las fechas para ver los precios

Servicios

Bañera de hidromasaje
Cocina
Lavadora
Secadora
Wifi gratis
Gimnasio

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60 pies desde el océano, enorme condominio con aire acondicionado, nueva renovación, vistas impresionantes en todo el mundo,
  • Piscina
  • Bañera de hidromasaje
  • Cocina
  • Lavadora
10.0 sobre 10, Excepcional, (149 comentarios)
60 pies desde el océano, enorme condominio con aire acondicionado, nueva renovación, vistas impresionantes en todo el mundo,

Normas del alojamiento

Hora de comienzo del registro de entrada: 15:00
Hora límite del registro de salida: 11:00
default

Menores

Se admiten niños a partir de cualquier edad
default

Eventos

No se permiten eventos
default

Mascotas

No se admiten mascotas
default

Fumadores

No se permite fumar

Información importante

Otros detalles

Este alojamiento está gestionado por un propietario profesional. La prestación de servicios de alojamiento está vinculada a una actividad comercial, un negocio o una profesión.
Puede aplicarse un recargo por cada persona adicional, según la política del alojamiento.
A tu llegada, pueden pedirte un documento de identidad oficial con foto y una tarjeta de crédito o débito, o un depósito en efectivo, para cubrir los gastos imprevistos.
No se garantizan las solicitudes especiales, que están sujetas a disponibilidad en el momento de la llegada y pueden suponer un recargo adicional.
Está terminantemente prohibido celebrar fiestas u otros eventos en grupo en las instalaciones.
El propietario no ha indicado si el alojamiento cuenta con un detector de monóxido de carbono, puede que te interese llevar uno portátil para el viaje.
El propietario ha indicado que el alojamiento cuenta con un detector de humo.
Número de registro de la propiedad 430100020120, TA-014-349-2096-01, GE-014-349-2096-01
Si cancelas tu reserva, se aplicará la política de cancelación de tu propietario/a. De acuerdo con la normativa de la UE sobre los derechos del consumidor, los servicios de reserva de alojamiento no están sujetos al derecho de desistimiento.

Información sobre la zona

Kahana

Este piso se encuentra en Kahana, en la playa. Puedes disfrutar de la belleza natural de Bahía de Napili y Playa de Ka'anapali, o acercarte a Black Rock si deseas realizar alguna actividad. Descubre todas las actividades acuáticas que podrás hacer en la zona, como paseos en moto de agua o submarinismo; además, tendrás ocasión de disfrutar de la naturaleza al aire libre con opciones tan variadas como el ciclismo o las rutas a pie o en bicicleta.
Mapa
Lahaina, HI

Qué hay en los alrededores

  • Kahana Beach - A 2 min a pie - 0.2 km
  • Honokowai Beach Park - A 2 min en coche - 2.3 km
  • Keonenui Beach - A 2 min en coche - 1.9 km
  • Ka'opala Beach - A 2 min en coche - 1.9 km
  • Whalers Village (Pueblo de balleneros) - A 8 min en coche - 7.9 km

Cómo moverse por la zona

  • Kapalua, HI (JHM-West Maui): a 4 min en coche

Restaurantes

  • ‪Honoapiilani Food Truck Park - ‬A 3 min en coche
  • ‪Duke's Beach House Maui - ‬A 4 min en coche
  • ‪Pizza Paradiso - ‬A 3 min en coche
  • ‪McDonald's - ‬A 6 min a pie
  • ‪Vida’s Coffee - ‬A 3 min en coche

Preguntas frecuentes

¿En Sands of Kahana, unidad 336 - 2 BD / 2 BA, 3ª planta frente al mar se aceptan mascotas?

No, este alojamiento no admite mascotas.

¿Cuál es el precio del aparcamiento en Sands of Kahana, unidad 336 - 2 BD / 2 BA, 3ª planta frente al mar?

El alojamiento cuenta con estacionamiento propio.

¿A qué hora se realiza la entrada en Sands of Kahana, unidad 336 - 2 BD / 2 BA, 3ª planta frente al mar?

Hora de inicio del registro de entrada: 15:00.

¿A qué hora se realiza la salida en Sands of Kahana, unidad 336 - 2 BD / 2 BA, 3ª planta frente al mar?

La salida se realiza a las 11:00.

¿Dónde se encuentra Sands of Kahana, unidad 336 - 2 BD / 2 BA, 3ª planta frente al mar?

En la playa, este edificio de condominios de Kahana se encuentra muy cerca de Kahana Beach y a 3,9 km de Bahía de Napili. Ka'opala Beach y Honokowai Beach Park también están a menos de 2 kilómetros.

Comentarios

8,6

Excelente

Los comentarios se muestran en orden cronológico, están sujetos a un proceso de moderación y se han verificado a menos que se indique lo contrario.
Leer másSe abre en una ventana nueva
14 comentarios de un total de 27 con una puntuación de 10 - Excelente
7 comentarios de un total de 27 con una puntuación de 8 - Bueno
5 comentarios de un total de 27 con una puntuación de 6 - Normal
0 comentarios de un total de 27 con una puntuación de 4 - Mediocre
1 comentarios de un total de 27 con una puntuación de 2 - Horrible

8,8/10

Limpieza

9,6/10

Llegada

9,0/10

Comunicación

9,6/10

Ubicación

8,2/10

Precisión del anuncio

Comentarios

8/10 Bueno

Renee S.

Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
The view was fabulous. It was nice having the many amenities available at the complex.The grills for guests to use were very clean.The property is a little outdated and could use a freshening up, but overall it was comfortable and spacious enough for a group of 4 adults.It was understood by the listing that post-covid, there wouldn't really be anything in the kitchen other than dishes and cookware, which is fine since we usually buy our own spices and pantry items.I was wishing there would have been foil, plastic wrap and those sorts of products available as have always been in every rental I've ever stayed at.But overall, it was a nice place to stay.
Se alojó 4 noches en diciembre de 2025

10/10 Excelente

Jessica B.

Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Amazing!
Se alojó 8 noches en julio de 2025
Este comentario procede de un sitio web asociado de confianza y no se ha verificado.

10/10 Excelente

Keith B.

Great Place

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: We enjoyed the location and amenities at this condo. It had plenty of space for the 5 of us and it was easy to access. The condo and the complex were well maintained and clean. We used the provided beach supplies and the on-site restaurant has very tasty food. We would stay here again.

10/10 Excelente

Macci M.

Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio

Ladies trip!

The property is beautiful and the staff very lovely and accommodating. The view couldn't be more spectacular!
Se alojó 9 noches en febrero de 2025
Este comentario procede de un sitio web asociado de confianza y no se ha verificado.

10/10 Excelente

Tim C.

The view will bring us back!

Rating Details: The property manager was very helpful. The vacation rental was very clean. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Spacious unit with everything needed for a family of 4-6. There are four buildings at this property and this building (#3) was the best location for views and nice breezes (no AC in most of these units) 3 fans were provided and lots of beach amenities including chairs, floaters, boogie boards and sone snorkel gear. Parking is included and there is plenty of it. Plenty of dishes and glasses etc. We appreciated that the property managers allowed us to check in 3 hours early since our flight arrived early in the day. There is a large lanai and large windows off the master and living area. No views in the 2nd bedroom. Lots of closet space and recently updated bathrooms. We enjoyed the pool and hot tub every day and loved having access to a small sandy beach with an outdoor shower for rinsing. We saw turtles off the shore and the view of other islands as well. Having the restaurant on property is convenient. But you cannot bring your drinks to the pool from the bar so bring your own insulated tumblers and make up your own drinks! Maui Brewing Co, Miso Phat sushi, Dollies Pizza, a general store, liquor store, Boss Frogs beach rentals and more are right across the street. But there are lots of bbqs if you want to grill and chill. You are close to Kaanapali, Napili and Kapalua. So much to do within a small radius. The only downside if I had to put one out there is the furnishings are a little dated. But honestly- it all worked well for us since we were only there to sleep for the most part. Oh and one last note on that ... if you like to fall asleep to the sound of waves crashing - this is the place for you!!!
Se alojó 7 noches en mayo de 2024

6/10 Normal

Karen P.

Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio

Wind tunnel!

This property is older and it shows. Unit 336 has had kitchen and baths updated, but the beds in the 2nd bedroom are old and hard. The couch is ancient and you sink to the springs. The bath amenities are miniscule, watery liquid soap at the sinks and one quarter size soap, and this was for 4 days. One mini shampoo, no lotion or anything else. The biggest issue though is the unrelenting wind noise that has a constant whirling sound despite closed windows.
Se alojó 4 noches en mayo de 2024

10/10 Excelente

Les and Brenda K.

Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio

Peaceful Oceanview

Spacious clean rental with all the amenities, including beach items. King bed was comfortable and pull out bed was as good as a pull out bed can be but unfortunately the queen and single beds were not very comfortable and could use updating. Balcony was beachfront where we watched whales and sea turtles daily. Perfect location, great condo resort!
Se alojó 7 noches en abril de 2024

10/10 Excelente

Megan K.

Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio

Amazing!

The condo and view are amazing! It was not a problem not having air conditioning, just left the doors open and it was cool enough. The heated pools and hot tub were great! Easy access to the beach. Will definitely come back again!
Se alojó 9 noches en abril de 2023
Este comentario procede de un sitio web asociado de confianza y no se ha verificado.

8/10 Bueno

Guy A.

A good time with a great view

Rating Details: The property manager was very helpful. The vacation rental was clean. I was very happy with the location. I was satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Maui is always a great spot for us to visit and it was again this year!

8/10 Bueno

Debra J.

Aspectos positivos: Llegada, comunicación, ubicación y precisión del anuncio

Fantastic location

Location was great, beautiful ocean front condo; restaurants and shops within walking distance. Rental was spacious and bright. Provisions by property management were good. Enjoyed our stay!!
Se alojó 8 noches en febrero de 2023
Este comentario procede de un sitio web asociado de confianza y no se ha verificado.

8/10 Bueno

Anna G.

Sands of Ka hana # 336

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: 1 week at the beautiful Sands of Kahana

10/10 Excelente

ron r.

Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio

Great time

Very comfortable and relaxing
Se alojó 17 noches en diciembre de 2022
Este comentario procede de un sitio web asociado de confianza y no se ha verificado.

6/10 Normal

Neil F.

MAUI

Rating Details: The property manager was very helpful. The vacation rental was somewhat dirty. I was very happy with the location. I was very dissatisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: FANTASTIC VIEW, CONDO NOT SO MUCH. MASTER BATH SHOWER IS OLD, WATER TRICKLES FROM SHOWER. PULLED OUT A DRAWER IN BATHROOM, FRONT CAME OFF IN MY HAND. SECTIONAL IS VERY OLD,FILTERS NEEDED TO BE CHANGED IN FRIDGE, OLD APPLIANCES, THE FLOOR CORNERS IN EACH ROOM WERE DIRTY. ALL IN ALL, 3 STARS IS ABOUT RIGHT.
Este comentario procede de un sitio web asociado de confianza y no se ha verificado.

8/10 Bueno

Kevin P.

We Love Sands of Kahana, but...

Rating Details: The property manager was more than helpful. The vacation rental was very clean. I was very happy with the location. I was satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Sullivan Properties makes renting a unit at Sands of Kahana very easy...seemless in fact. No concerns whatsoever with the process. But, despite the fabulous location of this unit on the ocean front, our takeaway is that the unit is getting stale and dated (we've stayed in this unit before) much as are the timeshare units throughout Sands (including the ones we've stayed in before...and will continue to stay in because we love the property overall). The kitchen pantry smells of garlic, things are getting old looking and worn. And since the rental prices don't seem to be going down (thus we assume revenues are still good) isn't it possible to provide basic higher quality and more necessities in the unit at check-in (coffee, spices, olive oil, higher quality soaps, shampoos, conditioners, etc., etc.) like we are used to seeing in AirBNB's and VRBO's throughout the world? Hate to be a little negative because we love Sands of Kahana and we love the view from this particular unit. One other thing...and this has nothing to do with Sullivan Properties, the labor shortage in HI really shows in the staff at Sands of Kahana. The check-in and check-out staff, although polite, seemed very young, inexperienced, and minimally trained. Not the outgoing, friendly, professional, helpful staff we were used to at Sands of Kahana over the years. But we saw similar problems at restaurants throughout the island, etc. Thanks, we'll be back.
Este comentario procede de un sitio web asociado de confianza y no se ha verificado.

10/10 Excelente

Dyan B.

Sands of Kahana

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was somewhat dissatisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Very nice space. Vacuum was not useable. No bucket for the mop and no way to squeeze it out. Bad dust pan and no little hand broom. Refrigerator needed 2 filters. Clean except for around the washer and hot water tank. One closet door was pulled off the slider. Otherwise nice condo.

10/10 Excelente

Misty N.

Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio

Absolutely perfect!

Initially, completely reluctant to even rent, but we were running out of good options. I am so glad we did, it was truly perfect!!! Probably the closest we have been to the beach ever. Our lanai and living room faced the ocean so we slept with the doors and windows open to hear the waves. Tutles right in the waters and one came onto the beach at night. Great little restaurant and bar in front of the pool overlooking the ocean. . .fully stocked kitchen. My only complaint was the spare beds were poor. The master was excellent. Two people slept on the couch rather than the spare beds. Would stay here again anytime!!!
Se alojó 6 noches en agosto de 2022

6/10 Normal

Andrew C.

Aspectos positivos: Limpieza, llegada y ubicación

Beds

In the back bedroom the mattresses and pillows were awful. Did not get one nights sleep of decent rest.
Se alojó 4 noches en agosto de 2022
Este comentario procede de un sitio web asociado de confianza y no se ha verificado.

10/10 Excelente

Rick L.

Great vacation stay

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Beautiful with updates and amenities.
Se alojó 6 noches en julio de 2022
Este comentario procede de un sitio web asociado de confianza y no se ha verificado.

10/10 Excelente

Chad S.

WONDERFUL LOCATION, BREATHTAKING VIEWS

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Wonderful AirBNB. The view was absolutely amazing. No buildings between you and the ocean. We listened to the waves all night long.Good amount of space, perfect for a family of 4-5 people. The deck provided a lovely outdoor seating option and a great place to see turtles swimming by.We are planning on visiting Maui again and if this place is available, we will book here again.
Este comentario procede de un sitio web asociado de confianza y no se ha verificado.

10/10 Excelente

Seth M., Gilbert, Arizona

Million Dollar Views on a Modest Family Budget

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: The ocean views alone sell this unit as they are simply breathtaking from the lanai, as well as from inside the unit thanks to the wall-to-wall windows in the main bedroom through to the connected living room. Expect to find yourself wanting to spend lots of time sitting on the lanai in the morning and late afternoon viewing the sunset and islands of Lanai and Molokai. Large (1500sf) well-appointed 2 bed / 2 bath unit was ample room for our family of 4. Rooms and bathrooms on opposite ends of the unit gave the kids and parents their own sense of privacy. Decor is a bit dated, but in very good/clean condition and gives a classic Hawaii beach vibe. Onsite restaurant/bar by the pool with ocean views was very convenient and had great casual food & drinks. Great coffee shop (Hawaiian Village Coffee) a short walk away, and a fun/good sushi restaurant/bar (Miso Phat! lol) right across the street. Note that the unit (like most in Maui) has no air conditioning, which was no problem for our trip in October (the perfect month to be here imo), but may be for some in the more hot/humid summer months. Highly recommended for families on a modest budget; we stayed 5-nights for the price of 1 night at The Ritz a few miles away. Host (Sullivan Properties) provided great communication emails before, during, and following stay. While the unit does not promise beach equipment, they will leave equipment purchased/left by previous guests. We were lucky enough to find and use a beach umbrella, 2 beach chairs, a beach cooler, 2 boogie boards, and 2 sets of snorkel gear during our visit, which saved us literally hundreds in purchases/rentals while there. Kaanapali area in general was fantastic if you prefer a slightly more laid-back and less commercialized experience than the bigger resort towns (Kapalua & Wailea). So many great lodging options in Maui, but based on our experience I see us booking this unit again on our next Maui family trip as it delivered amazing "bang for the buck".
Se alojó 5 noches en octubre de 2021
Este comentario procede de un sitio web asociado de confianza y no se ha verificado.

8/10 Bueno

Kevin P., Pleasanton, CA

Unbelievable ocean front location, so-so-room

Rating Details: The property manager was very helpful. The vacation rental was very clean. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: We loved this unit...for its location — the ocean front view is spectacular — and for the overall amenities available at Sands of Kahana. But the room? So-so at best as appliances, fixtures, furnishings, etc., are dated and needing upkeep. They worked but are on their last legs. The property manager was great, very attentive, and helpful during our stay.
Se alojó 5 noches en octubre de 2021
Este comentario procede de un sitio web asociado de confianza y no se ha verificado.

6/10 Normal

Guy A.

Archer’s stay at Sands of Kahana 336

Rating Details: The property manager was very helpful. The vacation rental was very clean. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Very nice view. Unit need’s updating: garbage disposal is terrible and worn out- dishwasher doesn’t clean, found lipstick on glasses and dirty silverware. Washing machine makes terrible noises and shows rust. Cabinets in kitchen needs to be tightened up and deep cleaned.Mattress in spare bedroom needs replacing .We have been staying at the Sands since the 1990’s and love the place. This unit was the worse one we have stayed in.Thank you for your attention...

10/10 Excelente

Carl F.

Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio

Wow what a view

When I first looked at this place online, I passed over it. A few weeks later it popped up again. So not sure I wanted to book it because of the price and pictures. But I went ahead and did. When I walked through the door to the condo I was blown away. Two very large windows look right out to the ocean. Whales jumping right out of the water that you can see from both the master bedroom and the living room right back to the kitchen the kids room was in the back with their own bathroom. The kitchen had everything you need to hit the Costco on the way in and save eating out money. You don't want to miss the view. The owners have lots of beach stuff here but bring stuff to add to it the pill of fun stuff. What I would have liked to see, Updated tv in the living room for nighttime and maybe some board games. I think the owner should put in a sunshade for the sunset because the house can get blinding at that time and you need to close the blinded for an hour or so. I do think 3,200 is a little high for 4 days. I do get it's the view but I would have booked weeks ago if the price was a few hundred less. I will come back but when the price is lower. Thanks again
Se alojó 4 noches en febrero de 2022

8/10 Bueno

Lynn D.

Aspectos positivos: Limpieza, llegada, comunicación y ubicación

Hawaii Getaway

Renting this property was extremely easy. Sullivan Properties made the whole process seamless. The view at the condo was perfect, which made for great evening sunset viewing. The condo was nice but could use some upgrading. The property in Kahana is a great location and I would definitely stay there again.
Se alojó 9 noches en julio de 2021

2/10 Horrible

Ethan T.

Aspectos positivos: Llegada y ubicación
Aspectos negativos: Limpieza, comunicación y precisión del anuncio

Disappointing and deceiving customer service and practices

I was very disappointed in Sullivan Properties for not honoring their contract for a property I rented recently. They demonstrated shady practices of off-loading their VRBO fees in a separate charge, even though we had written confirmation from Kelly (Sullivan Properties) that stated ALL fees and taxes were included in our new, negotiated price. I agreed to rent from Sullivan (even though I had another comparable rental option at a much lower price) because I thought that "ALL fees and taxes included" simply meant what it explicitly stated: ALL means ALL. But after we booked, we found out Sullivan Properties decided to take advantage of the situation, and separate out the VRBO fee, which was a material amount. At a minimum, Sullivan Properties should have let me know that their definition of "ALL fees and tax included" actually had this significant caveat, but I believe they intentionally and deliberately did not do so. Had they been an honest merchant, they would have made every effort to resolve this (from a customer-centric, user experience point of view, because how could they assume we would know this additional charge was not included in their illogical definition of "ALL fees and taxes included'? The process to resolve this was unfortunately more frustrating. I gave them ample opportunities to resolve this, and if they were truly sorry for being deceptive, they would have made a concession of apology, some form of refund, but they just continued to pass the buck to one service agent to another. I certainly don’t understand their tag-line of a family-run for the past 30 years and "built on a solid reputation of trust and satisfaction with the West Maui community!” It’s very unfortunate that Sullivan Properties did not honor their word, and how they took advantage of me once they got their money.
Se alojó 9 noches en diciembre de 2020

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Propietario/a: Sullivan Properties, Inc.

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